Abstract: A method of converting a text string into one or more data elements includes initializing a parsing engine with one or more rules. At least one rule includes a phrase having one or more words. The method also includes parsing the string by searching the string for the phrase, upon the occurrence of the phrase in the string and applying the rule to produce a recognized construct. The recognized construct relates to the context of the phrase within the string. The method also includes applying construct-specific rules to the recognized construct to identify at least one data element in the recognized construct, posting the data elements to a searchable database, and, in response to a data request, displaying at least one data element to a user.

Abstract: A method of converting a text string into one or more data elements includes initializing a parsing engine with one or more rules and parsing the string by applying the rule to the string. Application of the rule to the string produces a quantitative result. The method also includes comparing the quantitative result to a standard, based on the comparison, identifying at least one data element in the string, posting the data elements to a searchable database, and in response to a data request, displaying at least one data element to a user.

Abstract: The present invention provides an apparatus for detecting potential subscriber dissatisfaction and preventing termination by subscribers of telecommunication services providers. One embodiment of the apparatus includes an interface for receiving information regarding a subscriber. A processing device then utilizes the information to determine if the subscriber is likely to terminate his subscription. An output device is used to initiate action to prevent a subscriber who may be likely to terminate from terminating his subscription. Another embodiment of the apparatus includes a device for using rate plan information to determine if a subscriber is likely to terminate his subscription.