Abstract: A customer service system for matching servers to customers according to service requests made by the customers, includes a user terminal (4) for entering service requests from the customers, a central controller (2) arranged to receive service requests from the user terminal (4), and a database (8) containing data relating to the servers, the data including the current availability of each server. A communications system (12,14,16) enables the central controller (2) to communicate with communication devices (16) carried by the servers. The central controller (2) is constructed and arranged to select a server to respond to each service request according to predetermined criteria, including the availability of the servers, and transmits a call signal via the communications system (12,14,16) to the selected server, so that the server can respond to the customer's service request.