Abstract: A remote operator and a mobile terminal initiate contact with a remote control proxy server. These components may be behind a firewall. If a mobile terminal does not have a then-extant session with the remote control proxy server, the remote operator and/or the remote control proxy server may send an SMS message to the mobile terminal and/or a device associated with the mobile terminal, which SMS message causes the mobile terminal to initiate a session with the remote control proxy server. After the mobile terminal and the remote operator are both connected to the remote control proxy server, the remote control proxy server passes communications between the mobile terminal and the remote operator without modification. The remote operator may control the mobile device keyboard, screen and may pass arguments to parameters associated with the operation of the device or its applications.