Patents by Inventor Martin Kenirons

Martin Kenirons has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CHANNELS IN A CONTACT CENTER
    Publication number: 20140016769
    Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal. Receipt of a request to establish the communication channel is responded to by determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal. If a license is determined to be allocated to the service provider terminal, establishment of the communication channel is allowed. If a license is determined not to be allocated to the service provider terminal, availability of a license from a pool of licenses is determined. If a license is determined not to be available, establishment of the communication channel is refused. If a license is determined to be available, the license is allocated to the service provider terminal and establishment of the communication channel is allowed.
    Type: Application
    Filed: September 19, 2013
    Publication date: January 16, 2014
    Applicant: Rockstar Consortium US LP
    Inventors: Peter FLANNERY, Enda DOOLEY, Padraic WALSH, Martin KENIRONS
  • Method and system for controlling establishment of communication channels in a contact center
    Patent number: 8559616
    Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal. Receipt of a request to establish the communication channel is responded to by determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal. If a license is determined to be allocated to the service provider terminal, establishment of the communication channel is allowed. If a license is determined not to be allocated to the service provider terminal, availability of a license from a pool of licenses is determined. If a license is determined not to be available, establishment of the communication channel is refused. If a license is determined to be available, the license is allocated to the service provider terminal and establishment of the communication channel is allowed.
    Type: Grant
    Filed: September 21, 2012
    Date of Patent: October 15, 2013
    Assignee: Rockstar Consortium US LP
    Inventors: Peter Flannery, Enda Dooley, Padraic Walsh, Martin Kenirons
  • METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CHANNELS IN A CONTACT CENTER
    Publication number: 20130269005
    Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal. Receipt of a request to establish the communication channel is responded to by determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal. If a license is determined to be allocated to the service provider terminal, establishment of the communication channel is allowed. If a license is determined not to be allocated to the service provider terminal, availability of a license from a pool of licenses is determined. If a license is determined not to be available, establishment of the communication channel is refused. If a license is determined to be available, the license is allocated to the service provider terminal and establishment of the communication channel is allowed.
    Type: Application
    Filed: June 6, 2013
    Publication date: October 10, 2013
    Inventors: Peter FLANNERY, Enda DOOLEY, Padraic WALSH, Martin KENIRONS
  • METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CHANNELS IN A CONTACT CENTER
    Publication number: 20130016824
    Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal. Receipt of a request to establish the communication channel is responded to by determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal. If a license is determined to be allocated to the service provider terminal, establishment of the communication channel is allowed. If a license is determined not to be allocated to the service provider terminal, availability of a license from a pool of licenses is determined. If a license is determined not to be available, establishment of the communication channel is refused. If a license is determined to be available, the license is allocated to the service provider terminal and establishment of the communication channel is allowed.
    Type: Application
    Filed: September 21, 2012
    Publication date: January 17, 2013
    Applicant: ROCKSTAR BIDCO L.P.
    Inventors: Peter FLANNERY, Enda DOOLEY, Padraic WALSH, Martin Kenirons, Rockstar Bidco L.P.
  • Method and system for controlling establishment of communication channels in a contact centre
    Patent number: 8275118
    Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal is disclosed. The method comprises responding to receipt of a request to establish the communication channel by: a) determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal; b) if a license is determined to be allocated to the service provider terminal, allowing establishment of the communication channel; c) if a license is determined not to be allocated to the service provider terminal, determining availability of a license from a pool of licenses; d) if a license is determined not to be available, refusing establishment of the communication channel; and e) if a license is determined to be available, allocating the license to the service provider terminal and allowing establishment of the communication channel.
    Type: Grant
    Filed: August 28, 2009
    Date of Patent: September 25, 2012
    Assignee: Rockstar Bidco, L.P.
    Inventors: Peter Flannery, Enda Dooley, Padraic Walsh, Martin Kenirons
  • Method and System for Controlling Establishment of Communication Channels in a Contact Centre
    Publication number: 20110051921
    Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact centre and a service request terminal is disclosed. The method comprises responding to receipt of a request to establish the communication channel by: a) determining whether a licence for a media type associated with the communication channel is allocated to the service provider terminal; b) if a licence is determined to be allocated to the service provider terminal, allowing establishment of the communication channel; c) if a licence is determined not to be allocated to the service provider terminal, determining availability of a licence from a pool of licences; d) if a licence is determined not to be available, refusing establishment of the communication channel; and e) if a licence is determined to be available, allocating the licence to the service provider terminal and allowing establishment of the communication channel.
    Type: Application
    Filed: August 28, 2009
    Publication date: March 3, 2011
    Applicant: Nortel Networks
    Inventors: Peter Flannery, Enda Dooley, Padraic Walsh, Martin Kenirons