Abstract: An approach is provided for providing a virtual call center by receiving a request for service from a user (e.g., subscriber) and staffing the virtual call center with virtual agents selected based on the service requirements of the user and the rich presence information of the virtual agents. The rich presence information includes a skill set of the virtual agent, presence status of the virtual agent, location of the virtual agent, calendar information of the virtual agent, communication capability of the virtual agent, mobility of the virtual agent, or a combination thereof.

Abstract: An approach is provided for a managed heterogeneous sensor service. A plurality of signals are received over a communication network from, respectively, a plurality of heterogeneous sensors. A plurality of instant communication sessions are established over the communication network corresponding to each of the sensors. Presence of each of the sensors is indicated over the instant communication sessions. Sensor data is generated in response to the received signals. The sensor data is transmitted over the corresponding instant communication sessions.

Abstract: A device may include a user interface configured to provide audio, video or haptic output in response to received communications. The device may also include logic to identify information associated with an availability status of a user of the device and provide an audio, video or haptic output via the user interface based on the information associated with the availability status of the user of the device.

Abstract: An approach is provided for managing content for access during a media session. Content or information relating to the content is received from a user over a data network. A message is generated, according to an application layer protocol, specifying an address for subsequent retrieval, by the user, of the content over a communication session established over the data network utilizing the application layer protocol.

Abstract: An approach is provided for enhancing verbal communication sessions. A verbal component of a communication session is converted into textual information. The converted textual information is scanned for a text string to trigger an application. The application is invoked to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session. The supplemental information or a confirmation of the action is transmitted to the party.

Abstract: An approach is provided for creating a workspace for automatically logging and storing heterogeneous communication sessions and for accessing this workspace from a user-designated environment.

Abstract: An approach is provided for buffering and recording real-time communications and then delivering the recorded communication to a user-specified device in a user-specified format.

Abstract: An approach is provided for selectively translating a communication session and associated media among different formats based on user sensory impairment, preferred communication format, device capability, and restrictive environmental conditions.

Abstract: A method includes receiving subscriber configuration information for an emergency forking/notification service, the subscriber configuration information including criteria for initiating the forking/notification service and contact information for a recipient of the forking/notification service; receiving an emergency call from a calling device; routing the emergency call to a public safety answering point (PSAP); identifying the emergency call as a candidate for the emergency forking/notification service based on information associated with the calling device and the criteria for initiating the forking/notification service; and automatically initiating a forking/notification session to notify the recipient that an emergency call has been initiated from the calling device.

Abstract: An approach is provided for extending social networking to television viewing. A community of a plurality of users is created, wherein each user is logged in a device configured to present audio-video content. Presence information of one of the users in the community is determined and transmitted to a corresponding device of another one of the users.

Abstract: A method includes defining multiple recipient candidates for a media session request; identifying a geographic location of a communication device that initiates the media session request; identifying a geographic location of each of the recipient candidates at the time of the media session request; determining the optimal recipient candidate for the media session request based on the geographic location of the communication device that initiates the media session request and the geographic location of each of the recipient candidates; and automatically routing the media session request over a network to the determined optimal recipient candidate.

Abstract: Information, called context information, relating to a current state of a user may be aggregated. In one implementation, the context information may include information that is automatically generated by communication devices of the user and information, submitted by the user, that relates to the user's state. The context information may be used to provide personalized advertisements for the user.

Abstract: Information, called context information, relating to a current state of a user may be aggregated. In one implementation, the context information may include information that is automatically generated by communication devices of the user and information, submitted by the user, that relates to the user's state. The context information may be used by authorized context consumers.