Patents by Inventor Martina K. Hartmeier

Martina K. Hartmeier has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for providing call statistics in real time
    Patent number: 6882724
    Abstract: A display tool and a call distribution system that provides queue and agent statistics, resulting from telecommunications events (i.e., service calls), for viewing on a monitor of a computer. A first server receives information associated with the telecommunications events, including queue and agent statistics, and places the information in a predetermined record format. The information is forwarded to a second server interconnected in a network. A module executed on a specific end node (e.g., computer) enables communications between the second server and the computer. This module is configured to control the computer to retrieve the information and create a display window to display contents of the information on the monitor in real-time.
    Type: Grant
    Filed: March 6, 2002
    Date of Patent: April 19, 2005
    Assignee: Intel Corporation
    Inventor: Martina K. Hartmeier
  • System and method for providing call statistics in real time
    Publication number: 20020150231
    Abstract: A display tool and a call distribution system that provides queue and agent statistics, resulting from telecommunications events (i.e., service calls), for viewing on a monitor of a computer. A first server receives information associated with the telecommunications events, including queue and agent statistics, and places the information in a predetermined record format. The information is forwarded to a second server interconnected in a network. A module executed on a specific end node (e.g., computer) enables communications between the second server and the computer. This module is configured to control the computer to retrieve the information and create a display window to display contents of the information on the monitor in real-time.
    Type: Application
    Filed: March 6, 2002
    Publication date: October 17, 2002
    Inventor: Martina K. Hartmeier
  • System and method for providing call statistics in real time
    Patent number: 6404883
    Abstract: A display tool and a call distribution system that provides queue and agent statistics, resulting from telecommunications events (i.e., service calls), for viewing on a monitor of a computer. A first server receives information associated with the telecommunications events, including queue and agent statistics, and places the information in a predetermined record format. The information is forwarded to a second server interconnected in a network. A module executed on a specific end node (e.g., computer) enables communications between the second server and the computer. This module is configured to control the computer to retrieve the information and create a display window to display contents of the information on the monitor in real-time.
    Type: Grant
    Filed: November 9, 1998
    Date of Patent: June 11, 2002
    Assignee: Intel Corporation
    Inventor: Martina K. Hartmeier
  • System and method for providing call statistics in real time
    Patent number: 5864616
    Abstract: A display tool and a call distribution system that provides queue and agent statistics, resulting from telecommunications events (i.e., service calls), for viewing on a monitor of a computer. A first server receives information associated with the telecommunications events, including queue and agent statistics, and places the information in a predetermined record format. The information is forwarded to a second server interconnected in a network. A module executed on a specific end node (e.g., computer) enables communications between the second server and the computer. This module is configured to control the computer to retrieve the information and create a display window to display contents of the information on the monitor in real-time.
    Type: Grant
    Filed: June 28, 1996
    Date of Patent: January 26, 1999
    Assignee: Intel Corporation
    Inventor: Martina K. Hartmeier