Abstract: A remote access session is established between client and host computers with the assistance of a gateway. The gateway requests the host computer to send a plurality of data packets to different external addresses and monitors the network ports used for these outgoing packets. The gateway then uses the network port information to predict which port the host will use to transmit future outgoing data packets. A similar process is performed on the client computer. The gateway then directs the client computer to send further data packets to the network address and the predicted port of the host computer. Similarly, the host computer is directed to send further data packets to the network address and predicted port of the client computer. The computers are then directly connected together so that further data communications bypass the gateway.

Abstract: A file transfer application maintains a secure connection over the Internet with a file transfer gateway. A user selects a file and the file transfer application requests a unique ticket from the gateway. The ticket is stored in both the gateway and the file transfer application. Next, the ticket is then encoded in a URL that can be sent to potential recipients of the file via conventional methods. Upon entering the URL into a web browser, the recipient will navigate to the file transfer gateway. The gateway decodes the URL to recover the ticket and looks up the ticket in the database to determine the associated application instance and file description. The gateway will then request the application instance to start encrypting and streaming the contents of the file identified by the ticket to the gateway, which then retransmits the encrypted stream to the recipient's web browser.

Abstract: A file transfer application maintains a secure connection over the Internet with a file transfer gateway. A user selects a file and the file transfer application requests a unique ticket from the gateway. The ticket is stored in both the gateway and the file transfer application. Next, the ticket is then encoded in a URL that can be sent to potential recipients of the file via conventional methods. Upon entering the URL into a web browser, the recipient will navigate to the file transfer gateway. The gateway decodes the URL to recover the ticket and looks up the ticket in the database to determine the associated application instance and file description. The gateway will then request the application instance to start encrypting and streaming the contents of the file identified by the ticket to the gateway, which then retransmits the encrypted stream to the recipient's web browser.

Abstract: A remote access session is established between client and host computers with the assistance of a gateway. The gateway requests the host computer to send a plurality of data packets to different external addresses and monitors the network ports used for these outgoing packets. The gateway then uses the network port information to predict which port the host will use to transmit future outgoing data packets. A similar process is performed on the client computer. The gateway then directs the client computer to send further data packets to the network address and the predicted port of the host computer. Similarly, the host computer is directed to send further data packets to the network address and predicted port of the client computer. The computers are then directly connected together so that further data communications bypass the gateway.

Abstract: In a remote support and diagnostic system, the supported computer is automatically identified via a computer identifier that is stored with the support history in the gateway servers. The computer identifier is generated from several pieces of information concerning the hardware and the operating system of the host computer which are collected during a support session. This information is combined and applied to a one-way cryptographic hash function to produce a computer identifier. The identifier is then stored with, and used to retrieve, the support history. This identifier has a very high likelihood to be unique to a particular computer system, yet it does not expose any potentially sensitive data that is used to make up the identifier.