Abstract: A portable device is brought into a data center for testing connectivity between a customer and a service provider. A user of the device uses the device to requests ticket and customer information from a service provider in order to obtain more information about a particular task. The user plugs a cable into the device and performs a series of diagnostic tests on the connection. The device is configured to display the results of the diagnostic tests and any associated errors. The user of the device performs one or more actions based on the results of the diagnostic tests.

Abstract: User actions for configuring a computing environment may be recorded and converted to a workflow definition. A translation layer may be associated with the workflow definition and invoked to perform actions described by the workflow by utilizing one or more application programming interfaces. The translation layer may adapt to application programming interface idiosyncrasies by translating state transitions, including asynchronous to synchronous state transitions and synchronous to asynchronous state transitions.