Abstract: A computer system includes a computer configured to access files ripe for surveys from a management system, and provide links to the files in the management system to work queues on survey terminals. The system also includes a data acquisition processor for receiving first and second feedback responses. The first feedback response is received by the data acquisition processor for an open claim. The second feedback response is received by the data acquisition processor after it receives the first feedback response. The system is configured to classify the first feedback response in one of two categories, one indicative of attention needed and one indicative of attention not needed, and to route a claim having an attention needed response to a second terminal.

Abstract: A computer system includes a computer configured to access files ripe for surveys from a management system, and provide links to the files in the management system to work queues on survey terminals. The system also includes a data acquisition processor for receiving first and second feedback responses. The first feedback response is received by the data acquisition processor for an open claim. The second feedback response is received by the data acquisition processor after it receives the first feedback response. The system is configured to classify the first feedback response in one of two categories, one indicative of attention needed and one indicative of attention not needed, and to route a claim having an attention needed response to a second terminal.

Abstract: A customer feedback acquisition and processing system includes a data acquisition processor for receiving first and second customer feedback responses. The first customer feedback response is received by the data acquisition processor after notice of a claim is received and before the claim is resolved. The second customer feedback response is received by the data acquisition processor after it receives the first customer feedback response. The data acquisition processor may operate to classify the first customer feedback response in one of two categories. The two categories may be an attention-needed category and an attention-not-needed category. The system may also include a workflow router in communication with the data acquisition processor. The system may further include a supervisor terminal in communication with the workflow router.

Abstract: According to some embodiments, for each of a plurality of insurance claims, an insurance claim file is established and associated with: (i) a litigation matter, (ii) a remote legal representative, and (iii) a remote claim adjuster. Hours associated with the remote legal representative may be tracked and allocated to insurance claim files as appropriate. Legal events associated with the litigation matter may also be tracked, wherein at least some of the legal events are associated with a stored document accessible to the legal representative and not accessible to the claim adjuster. A first legal event associated with a first insurance claim file may be evaluated based on a pre-determined rule, and, responsive to the evaluation, an alert may be transmitted to the remote claim adjuster associated with the first insurance claim file.

Abstract: A customer feedback acquisition and processing system includes a data acquisition processor for receiving first and second customer feedback responses. The first customer feedback response is received by the data acquisition processor after notice of a claim is received and before the claim is resolved. The second customer feedback response is received by the data acquisition processor after it receives the first customer feedback response. The data acquisition processor may operate to classify the first customer feedback response in one of two categories. The two categories may be an attention-needed category and an attention-not-needed category. The system may also include a workflow router in communication with the data acquisition processor. The system may further include a supervisor terminal in communication with the workflow router.