Patents by Inventor Mary Jane Hawes

Mary Jane Hawes has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • MULTI-CHANNEL CUSTOMER SUPPORT AND SERVICE
    Publication number: 20160343001
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing service and support solutions to a user device. A system is described that provides user centric solution system by connecting a user device to multiple solution channels. This includes receiving symptom information from the user device and combining that information along with diagnostic information from the product to identify the problem. The system can also provide solution options to the user based on the availability of each support channel and the products' or services entitlements and support policies.
    Type: Application
    Filed: August 8, 2016
    Publication date: November 24, 2016
    Inventors: Mary Jane Hawes, James Lee Burdine, Michael Lawder, Edward Pierce
  • MULTI-CHANNEL CUSTOMER SUPPORT AND SERVICE
    Publication number: 20140052645
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing service and support solutions to a user device. A system is described that provides user centric solution system by connecting a user device to multiple solution channels. This includes receiving symptom information from the user device and combining that information along with diagnostic information from the product to identify the problem. The system can also provide solution options to the user based on the availability of each support channel and the products' or services entitlements and support policies.
    Type: Application
    Filed: August 17, 2012
    Publication date: February 20, 2014
    Applicant: Apple Inc.
    Inventors: Mary Jane Hawes, James Lee Burdine, Michael Lawder, Edward Pierce