Patents by Inventor Mary P. Kruse

Mary P. Kruse has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent presence server systems and methods
    Patent number: 9940361
    Abstract: A method for directing inquiries to available subject matter experts includes storing an expert database in memory and defining presence states to describe present attributes of each subject matter expert with respect to a number of resource elements. Inquiries are directed to the experts, and response histograms are populated based on whether a response was obtained in a given presence state. The response histograms describe or define a response probability for each subject matter expert, as a function of the corresponding present attributes for each of the resource elements.
    Type: Grant
    Filed: March 14, 2014
    Date of Patent: April 10, 2018
    Assignee: UNITEDHEALTH GROUP INCORPORATED
    Inventors: Hee C. Lee, Joseph M. Molitor, Mary P. Kruse
  • INTELLIGENT PRESENCE SERVER SYSTEMS AND METHODS
    Publication number: 20140280243
    Abstract: A method for directing inquiries to available subject matter experts includes storing an expert database in memory and defining presence states to describe present attributes of each subject matter expert with respect to a number of resource elements. Inquiries are directed to the experts, and response histograms are populated based on whether a response was obtained in a given presence state. The response histograms describe or define a response probability for each subject matter expert, as a function of the corresponding present attributes for each of the resource elements.
    Type: Application
    Filed: March 14, 2014
    Publication date: September 18, 2014
    Inventors: Hee C. Lee, Joseph M. Molitor, Mary P. Kruse