Abstract: A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.

Abstract: An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.

Abstract: According to an embodiment, a portable terminal provides maintenance information to a maintenance server that manages the maintenance information. The portable terminal acquires the maintenance information from an external recording medium. The portable terminal acquires, from the maintenance server, rank information indicating a transmission priority defined for the maintenance information. The portable terminal determines, in accordance with a type of a communication line that can be used by a communication device and the rank information, whether to transmit the maintenance information.

Abstract: An image forming apparatus includes a display device, an input device, a storage, and a communication circuit. The display device is configured to display at least one image for display. The input device is configured to detect a user's selection of an image for display in the at least one image for display and to detect an input, to a drawing region of the display device, of a drawing by a user indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The storage is configured to store drawing information based on the input of the drawing via the input device and to store estimation abnormality information related to the drawing information. The communication circuit is configured to output the drawing information, which can be used for servicing the image forming apparatus, to a server.

Abstract: There are provided an image processing device and an image processing method capable of efficiently specifying an abnormal sound in case of the occurrence of malfunction that is an important element to clarify the cause of the malfunction. The image processing device includes acquisition means, playing means, changing means, and determination means. The acquisition means acquires a plurality of kinds of sound data indicating sounds different from each other. The playing means plays one kind of sound data from the sound data. The changing means changes the one sound data to another kind of sound data. The determination means determines one kind of sound data from the sound data.

Abstract: An image forming device includes a printer, a display, and a controller. The printer forms a desired image indicated by image data on a sheet. The display displays the desired image. The controller receives a first designation, by a user, of a designation region of the desired image displayed on the display. The controller receives a second designation, by the user, of a superimposition position at which an abnormality region containing an abnormality is superimposed on the desired image. The controller transmits user designation information indicating the designation region and the superimposition position to an external device.

Abstract: There are provided an image processing device and an image processing method capable of efficiently specifying an abnormal sound in case of the occurrence of malfunction that is an important element to clarify the cause of the malfunction. The image processing device includes acquisition means, playing means, changing means, and determination means. The acquisition means acquires a plurality of kinds of sound data indicating sounds different from each other. The playing means plays one kind of sound data from the sound data. The changing means changes the one sound data to another kind of sound data. The determination means determines one kind of sound data from the sound data.

Abstract: A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of onsite maintenance between the first and second apparatuses based on the first and second information stored in the memory.

Abstract: An image forming device includes a printer, a display, and a controller. The printer forms a desired image indicated by image data on a sheet. The display displays the desired image. The controller receives a first designation, by a user, of a designation region of the desired image displayed on the display. The controller receives a second designation, by the user, of a superimposition position at which an abnormality region containing an abnormality is superimposed on the desired image. The controller transmits user designation information indicating the designation region and the superimposition position to an external device.

Abstract: An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.

Abstract: A maintenance support device includes a memory that stores data of a maintenance manual that describes a first maintenance work to be performed to resolve a failure of an image processing apparatus, and a processor configured to acquire, and store in the memory, work result information corresponding to a second maintenance work that has been performed to resolve the failure of the image processing apparatus, and generate additional information based on the acquired work result information and store in the memory the additional information in association with the data of the maintenance manual.

Abstract: A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.

Abstract: An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.

Abstract: An image forming device includes a printer, a display, and a controller. The printer forms a desired image indicated by image data on a sheet. The display displays the desired image. The controller receives a first designation, by a user, of a designation region of the desired image displayed on the display. The controller receives a second designation, by the user, of a superimposition position at which an abnormality region containing an abnormality is superimposed on the desired image. The controller transmits user designation information indicating the designation region and the superimposition position to an external device.

Abstract: An image forming apparatus includes a display device, a first detection unit, a second detection unit, a first acquisition unit, and an output unit. The display device displays at least one image for display. The first detection unit detects a user's selection of an image for display in at least one image for display. The second detection unit detects an input to a drawing region of drawing indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The first acquisition unit acquires drawing information based on the input of the drawing detected by the second detection unit. The output unit outputs the drawing information acquired by the first acquisition unit.

Abstract: An image forming apparatus includes a display device, an input device, a storage, and a communication circuit. The display device is configured to display at least one image for display. The input device is configured to detect a user's selection of an image for display in the at least one image for display and to detect an input, to a drawing region of the display device, of a drawing by a user indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The storage is configured to store drawing information based on the input of the drawing via the input device and to store estimation abnormality information related to the drawing information. The communication circuit is configured to output the drawing information, which can be used for servicing the image forming apparatus, to a server.

Abstract: An image forming apparatus includes a display device, a first detection unit, a second detection unit, a first acquisition unit, and an output unit. The display device displays at least one image for display. The first detection unit detects a user's selection of an image for display in at least one image for display. The second detection unit detects an input to a drawing region of drawing indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The first acquisition unit acquires drawing information based on the input of the drawing detected by the second detection unit. The output unit outputs the drawing information acquired by the first acquisition unit.

Abstract: According to an embodiment, a portable terminal provides maintenance information to a maintenance server that manages the maintenance information. The portable terminal acquires the maintenance information from an external recording medium. The portable terminal acquires, from the maintenance server, rank information indicating a transmission priority defined for the maintenance information. The portable terminal determines, in accordance with a type of a communication line that can be used by a communication device and the rank information, whether to transmit the maintenance information.

Abstract: There are provided an image processing device and an image processing method capable of efficiently specifying an abnormal sound in case of the occurrence of malfunction that is an important element to clarify the cause of the malfunction. The image processing device includes acquisition means, playing means, changing means, and determination means. The acquisition means acquires a plurality of kinds of sound data indicating sounds different from each other. The playing means plays one kind of sound data from the sound data. The changing means changes the one sound data to another kind of sound data. The determination means determines one kind of sound data from the sound data.

Abstract: An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.