Patents by Inventor Masato Yokote

Masato Yokote has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer terminal for conducting a video conference between the customer terminal and an operator terminal and in which an estimated wait time is determined based on operator skill and an average dealing time
    Patent number: 8676625
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Grant
    Filed: September 11, 2012
    Date of Patent: March 18, 2014
    Assignee: International Business Machines Corporation
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • RECEPTION MANAGEMENT SYSTEM AND METHOD OF HANDLING TRANSACTIONS
    Publication number: 20130003959
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Application
    Filed: September 11, 2012
    Publication date: January 3, 2013
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • RECEPTION MANAGEMENT SYSTEM AND METHOD OF HANDLING TRANSACTIONS
    Publication number: 20120183132
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Application
    Filed: March 23, 2012
    Publication date: July 19, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request
    Patent number: 8209210
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Grant
    Filed: February 6, 2008
    Date of Patent: June 26, 2012
    Assignee: International Business Machines Corporation
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • Reception management system for assigning transaction requests to operator terminals
    Patent number: 7792726
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Grant
    Filed: December 31, 2007
    Date of Patent: September 7, 2010
    Assignee: International Business Machines Corporation
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • SYSTEM AND METHOD FOR CALUCLATING AND DISPLAYING ESTIMATED WAIT TIMES FOR TRANSACTION REQUEST BASED ON THE SKILL REQUIRED TO PROCESS THE TRANSACTION REQUEST
    Publication number: 20080300956
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Application
    Filed: February 6, 2008
    Publication date: December 4, 2008
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • SYSTEM AND METHOD FOR CALCULATING AND DISPLAYING ESTIMATED WAIT TIMES FOR TRANSACTION REQUEST BASED ON THE SKILL REQUIRED TO PROCESS THE TRANSACTION REQUEST
    Publication number: 20080255867
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Application
    Filed: February 6, 2008
    Publication date: October 16, 2008
    Applicant: International Business Machines Corporation
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • SYSTEM AND METHOD FOR CALCULATING AND DISPLAYING ESTIMATED WAIT TIMES FOR TRANSACTION REQUEST BASED ON THE SKILL REQUIRED TO PROCESS THE TRANSACTION REQUEST
    Publication number: 20080133262
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Application
    Filed: February 6, 2008
    Publication date: June 5, 2008
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request
    Patent number: 7373309
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Grant
    Filed: March 26, 2002
    Date of Patent: May 13, 2008
    Assignee: International Business Machines Corporation
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • MANAGEMENT SYSTEM FOR HANDLING TRANSACTIONS BETWEEN CUSTOMER TERMINALS AND OPERATOR TERMINALS
    Publication number: 20080097902
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Application
    Filed: December 31, 2007
    Publication date: April 24, 2008
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • Reception management system and method of handling transactions
    Publication number: 20020143592
    Abstract: A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
    Type: Application
    Filed: March 26, 2002
    Publication date: October 3, 2002
    Applicant: International Business Machines Corporation
    Inventors: Akira Nishikawa, Masato Yokote, Tsutomu Moriya
  • Method and system for annotating a window shared by remote hosts
    Publication number: 20020026323
    Abstract: An annotation object is formed and stored independently of an application that constructed an application window. A window is shaped to display the stored annotation object. The annotation object is selected and displayed in the application window. An annotation object window is shaped by a window shaping unit at the location designated in the application window.
    Type: Application
    Filed: August 10, 2001
    Publication date: February 28, 2002
    Applicant: International Business Machines Corporation
    Inventors: Akira Sakaguchi, Masato Yokote
  • Input device, interface preparation system, data processing method, storage medium, and program transmission apparatus
    Publication number: 20020008717
    Abstract: It is one object of the present invention to simplify the operations involved in the preparation of an input screen to be used as a user interface, and to ensure the quality of the operations is stable.
    Type: Application
    Filed: April 19, 2001
    Publication date: January 24, 2002
    Applicant: International Business Machines Corporation
    Inventors: Akira Sakaguchi, Masato Yokote