Patents by Inventor Mathangi SRI

Mathangi SRI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND APPARATUS FOR MANAGING VISITOR INTERACTIONS
    Publication number: 20140358612
    Abstract: In accordance with an example embodiment a method and apparatus for managing visitor interactions is provided. The method comprises detecting a website access event corresponding to a visitor. The method further comprises determining, upon detecting the website access event, if an interaction invitation is available from among a maximum number of interaction invitations computed to be offered to visitors for facilitating the visitor interactions with agents. The maximum number of interaction invitations computed based on a number of active agents. The interaction invitation is provided to the visitor if the interaction invitation is determined to be available.
    Type: Application
    Filed: June 2, 2014
    Publication date: December 4, 2014
    Inventors: Mathangi SRI, Rakesh Reddy, Pallipuram V. Kannan