Patents by Inventor Mathew Ocko

Mathew Ocko has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CUSTOMER SERVICE REQUEST EVALUATOR
    Publication number: 20120030123
    Abstract: Apparatuses, methods, and systems for processing a customer support request for a game are provided. One method includes an operation for receiving a customer support request associated with a user. The customer support request is evaluated utilizing one or more service requests rules, where the service requests rules include a social gaming activity of the user and a behavior of the user while playing the game. Additionally, the method includes an operation for processing or denying the customer support request based on the evaluation of the customer support request.
    Type: Application
    Filed: September 26, 2011
    Publication date: February 2, 2012
    Applicant: Zynga Inc.
    Inventor: Mathew Ocko