Patents by Inventor Mathew S. Malden

Mathew S. Malden has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Engine to present user interface based on a logical structure, such as one for a customer relationship management system
    Patent number: 7765165
    Abstract: A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the business with an inquiry, such as for a sale or service inquiry or other interaction. An engine can run a session associated with the logical structure, with the session presenting questions, text, graphics, and the like dynamically to a user interface. Branching logic determines the appropriate information to present to the user interface based on answers to previous questions.
    Type: Grant
    Filed: April 8, 2002
    Date of Patent: July 27, 2010
    Assignee: Siebel Systems, Inc.
    Inventors: Mathew S. Malden, John L. Coker, Do Joon Ra, Marc Caltabiano