Patents by Inventor Matias Potel Feola

Matias Potel Feola has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Reporting on call center data across multiple concurrent activity sources
    Patent number: 9680995
    Abstract: Aspects are directed towards methods including creating multiple states from at least two call center data sources; and combining at least two of the multiple states to obtain a data model, where the data model comprises an attribute related to the call center, and methods including collecting a set of call data from multiple sources, where the multiple sources comprise a management module source and at least one source not controlled by the management module, and analyzing the set of call data.
    Type: Grant
    Filed: March 11, 2013
    Date of Patent: June 13, 2017
    Assignee: Avaya Inc.
    Inventors: Patrick Tendick, Roger I. Krimstock, Matias Potel Feola
  • REPORTING ON CALL CENTER DATA ACROSS MULTIPLE CONCURRENT ACTIVITY SOURCES
    Publication number: 20140254786
    Abstract: Aspects are directed towards methods including creating multiple states from at least two call center data sources; and combining at least two of the multiple states to obtain a data model, where the data model comprises an attribute related to the call center, and methods including collecting a set of call data from multiple sources, where the multiple sources comprise a management module source and at least one source not controlled by the management module, and analyzing the set of call data.
    Type: Application
    Filed: March 11, 2013
    Publication date: September 11, 2014
    Inventors: Patrick Tendick, Roger I. Krimstock, Matias Potel Feola