Patents by Inventor Matt Duster

Matt Duster has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CUSTOMER SATISFACTION PREDICTION TOOL
    Publication number: 20150149260
    Abstract: A customer satisfaction prediction tool is usable to determine a point value for each of a plurality of leading and lagging service indicators associated with a plurality of service cases. The leading indicators may be based on currently open service cases and the lagging indicators may be based on closed service cases. The tool also is usable to add together the point values to produce a total point value, compute an index score based on the total point value, and display the computed index scores.
    Type: Application
    Filed: November 22, 2013
    Publication date: May 28, 2015
    Applicant: Brocade Communications System, Inc.
    Inventors: James Paul Martin, II, James Robbins, Matt Duster, Ryan Gorman