Patents by Inventor Matt Fanning

Matt Fanning has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CONTEXT-AWARE AUDIO INTERFACING
    Publication number: 20230412733
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: May 12, 2023
    Publication date: December 21, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Context-aware redirection from telephony environment to messaging environment
    Patent number: 11689661
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: July 21, 2022
    Date of Patent: June 27, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING ENVIRONMENT
    Publication number: 20230070860
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: July 21, 2022
    Publication date: March 9, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Context-aware redirection from telephony environment to messaging environment
    Patent number: 11431849
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: September 8, 2021
    Date of Patent: August 30, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING ENVIRONMENT
    Publication number: 20220141336
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: September 8, 2021
    Publication date: May 5, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Context-aware redirection from telephony environment to messaging environment
    Patent number: 11146683
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: October 21, 2020
    Date of Patent: October 12, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING ENVIRONMENT
    Publication number: 20210044700
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: October 21, 2020
    Publication date: February 11, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Context-aware redirection from telephony environment to messaging environment
    Patent number: 10893145
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: March 31, 2020
    Date of Patent: January 12, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING ENVIRONMENT
    Publication number: 20200296211
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: March 31, 2020
    Publication date: September 17, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • CONTEXT-AWARE REDIRECTION FROM TELEPHONY ENVIRONMENT TO MESSAGING ENVIRONMENT
    Publication number: 20200195780
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Application
    Filed: December 16, 2019
    Publication date: June 18, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning
  • Context-aware redirection from telephony environment to messaging environment
    Patent number: 10686938
    Abstract: A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
    Type: Grant
    Filed: December 16, 2019
    Date of Patent: June 16, 2020
    Assignee: LIVEPERSON, INC.
    Inventors: Marc Hayes, Matt Fanning