Abstract: Methods, systems, and products are disclosed for creating a record with a customer. One method receives at a communication center a request for support from the customer. A data field is presented to an agent for entry of information identifying the customer. A menu of options is presented that allows the agent to make selections describing the customer's request for support. A preformatted note is populated with selections received from the agent. The preformatted note has fields corresponding to the menu of options, with the preformatted note formed by populating a particular field with the corresponding selection by the agent. The preformatted note is stored as the record of the customer's request for support, wherein the preformatted note has a standardized format regardless of the agent.

Abstract: Methods and systems handle interactions relating to customer accounts by determining the status of existing trouble tickets and then taking an action on behalf of a customer service agent based on the determined status. If no trouble tickets are currently unclosed for the customer account, then a new trouble ticket is opened. If only one trouble ticket is unclosed for the customer account, then the one trouble ticket is statused for the agent. If multiple trouble tickets are unclosed for the customer account, then those unclosed tickets are displayed within a list for selection by the agent. The list may provide the agent with the option to select a new trouble ticket should the existing trouble tickets not be applicable to the current interaction with the customer.

Abstract: Methods, systems, and products are disclosed for creating a record with a customer. One method receives at a communication center a request for support from the customer. A data field is presented to an agent for entry of information identifying the customer. A menu of options is presented that allows the agent to make selections describing the customer's request for support. A preformatted note is populated with selections received from the agent. The preformatted note has fields corresponding to the menu of options, with the preformatted note formed by populating a particular field with the corresponding selection by the agent. The preformatted note is stored as the record of the customer's request for support, wherein the preformatted note has a standardized format regardless of the agent.