Patents by Inventor Matthew A Dixon

Matthew A Dixon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for assembling a plurality of tubes to a tubesheet
    Patent number: 7856716
    Abstract: A method for assembling a plurality of tubes to a tubesheet. A first end of each of the tubes is situated over a corresponding support rod that extends from a pattern block of the fixture. A first end of a plurality of locating members is inserted into a second end of each of the tubes such that a second end of the locating member extends from the tube second end. The tubesheet is then slid over the locating members and tubes such that each of a plurality of holes in the tubesheet receive corresponding ones of the tubes.
    Type: Grant
    Filed: July 25, 2006
    Date of Patent: December 28, 2010
    Assignee: Liebert Corporation
    Inventor: Matthew A Dixon
  • Agent call flow monitoring and evaluation
    Publication number: 20080063178
    Abstract: Agent performance is monitored. Multiple segments of a first communications session are monitored based on corresponding triggers that trigger the monitoring of the multiple segments. Characteristic data of the multiple segments is obtained. The characteristic data of the first communications session and characteristic data of a second communications session are grouped. The characteristic data of the first communications session is subject to common evaluation with the characteristic data of the second communications session.
    Type: Application
    Filed: August 16, 2006
    Publication date: March 13, 2008
    Applicant: SBC Knowledge Ventures, L.P.
    Inventors: Jonathan Paden, Jon Harris, Matthew A. Dixon, Kurt Joseph