Abstract: A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the endpoint contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.

Abstract: A firearm slide includes a mounting plate that is removably connected to a planar mounting surface of the firearm slide. A rear sight is removably attached to the mounting plate so that different types or styles of rear sights may be used with the firearm. Upon removing the mounting plate itself, various mounting features defined in the planar mounting surface of the slide are exposed. These mounting features can be used to attach any of a variety of accessories (whether a telescopic sight, a red dot sight, a light, or other accessory) directly to the exposed planar mounting surface of the slide.

Abstract: A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the endpoint contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.

Abstract: A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the end point contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.

Abstract: A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the end point contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.

Abstract: Various technologies and techniques are disclosed for automating the activation of agents in particular workgroups. A call queue server receives incoming communications. A scheduling server is coupled to the call center server over a network and analyzes historical communication data to calculate a forecasted load for a particular time period. The system uses the forecasted load to create agent schedules for the workgroups for the particular time period. The system programmatically activates and deactivates the agents into and out of the workgroups at scheduled points in time based on the calculated schedules. The call center server routes each of the queued communications to a particular agent that is activated on a particular one of the workgroup.

Abstract: A method and for mounting a flat printing plate on a cantilevered plate cylinder of a printing press, particularly in a lithographic web-fed rotary printing press. The printing plate is bent into an essentially cylindrical shape and inserted into a hollow tube. The tube and plate are slid from the side over a mandrel mounted on the plate cylinder. The mandrel expands the printing plate to a condition where the mandrel has an outer diameter which is smaller than the inner diameter of the tube and which is larger than the outer diameter of the plate cylinder. The tube and printing plate are slid down the length of the plate cylinder, and the ends of the plate are then locked using a lock-up device. The tube is then removed from the plate cylinder. Air bearings may be used on the mandrel or the plate cylinder, and the mandrel may be expandable.