Abstract: In some implementations, a system may receive a record associated with an operation of the terminal. The system may determine that the operation is associated with a service involving a user of the terminal. The system may determine, based on the service and from location information in the record, a location of the terminal. The system may determine that an agent device is available in association with providing the service for the user, wherein the agent device is determined to be available based on a status of an application session of the agent device. The system may perform an action associated with the application session to enable the agent device to facilitate performance of the service for the user.

Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for resolving automated teller machine (ATM) errors. For instance, the method may include receiving error information indicative of the error; collecting interaction information, including user information and terminal information, related to the interaction at the terminal; and generating a claim that includes an identification of the claim, the error information, and the interaction information. The method may further include transmitting an indication of the claim to a device associated with the person; analyzing the claim by using a risk exposure model; and selecting, using the analysis of the claim, an exposure value for the claim. The method may continue to determining, based at least in part on the exposure value, whether a claim restitution should be completed; and transmitting, to the device associated with the person, the determination of whether the claim restitution should be completed.