Abstract: A system and method are provided for processing a user request and completing associated tasks within use of a property management software system (PMSS). A chat module of the PMSS may intake and process a user request, route the request to one or more appropriate support modules of several available support modules, receive a responsive communication from the support modules once a support operation has been performed, and generate and deliver a response to the user request. The system, chat modules, and support modules may leverage a generative AI model to assist in routing the request, executing support operations, and forming a response to the request.

Abstract: A property management software system (PMSS) receives, from a client device connected to the PMSS, a request associated with a property management task, identifies a workflow corresponding to the property management task, the workflow comprising a sequence of operations, generates a prompt based on the request, the workflow, and additional contextual data from the PMSS, and provides the prompt as an input to a generative AI model agent, the generative AI model agent to execute the sequence of operations to perform the property management task.