Abstract: A method is provided to handle portable cassettes removeably disposed in a data storage library, wherein the method supplies a data storage library comprising a plurality of storage slots, and a plurality of portable cassettes removeably disposed a designated storage slot in a first alignment order, and a pass-through accessor comprising a moveable fixturing apparatus to store portable cassettes, wherein the pass-through accessor is moveably disposed in the data storage library. The method positions the pass-through accessor adjacent an open end of a designated storage slot, and sequentially removes and attaches to the fixturing apparatus a plurality of portable cassettes from the designated storage slot. The method then transports the plurality of portable cassettes to a designated location within the data storage library.

Abstract: A method to audit portable cassettes removeably disposed in a data storage library comprising a plurality of storage slots, a plurality of portable cassettes removeably disposed in one or more of said plurality of storage slots, and a pass-through accessor comprising a moveable fixturing apparatus, wherein the pass-through accessor is moveably disposed in said data storage library. The method disposes the pass-through accessor adjacent a first one of said plurality of storage slots, removes a first portable cassette from the first storage slot, and attaches the first portable cassette to a first fixturing assembly disposed on the fixturing apparatus. The method then removes a second portable cassette from the first storage slot, and attaches the second portable cassette to a second fixturing assembly disposed on the fixturing apparatus.

Abstract: A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem.

Abstract: A method for autodiscovery of components on a network without requiring that the components have built-in knowledge of the discovery method is set forth. The method uses a combination of attempting broadcast discovery as well as listening to network traffic. More specifically, a substantially continuously executing program is executed on a management console of the network that performs the broadcast and listening functions. The autodiscovery uses these methods in combination to identify systems that are included within the VTS system.

Abstract: A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem. A corresponding system and computer program product are also described herein.

Abstract: A system for continuous health monitoring includes a computer system including a locking mechanism configured to allow multiple health point checks to be accessed simultaneously, a plurality of component health point checks configured to monitor at least one component of the system and configured to store health monitoring statistics in the computer system, and a scheduler configured to periodically enable the plurality of component health point checks based on one of a user request and a predefined amount of time.

Abstract: Tracking web page comments on a computer includes storing comments on the web page and rendering the stored comments on a next draft site web page, in accordance with comment tracking policies. The comment tracking is accomplished by storing comments on the web page, upon receiving a uniform resource locator to a draft site, then loading the draft web site into an inline frame object on an application web site and loading content of the draft web site into a portion of the application web site. After loading the content, comments are drawn on a z-layer on top of a page of the drawn draft web site, by the application web site, using a scripting language; implemented by the application web site, in accordance with stored comment tracking policies. The scripting language comments and their memory locations are transmitted back to the network server.

Abstract: A method for providing failure notifications to dependent nodes within a computer network is disclosed. A first node monitors data traffic within a computer network. If the data traffic includes data exchanged between the first node and a second node, the first node adds the second node to a list of interested nodes stored within the first node. If the first node experiences an error, the first node generates an error notification packet that includes a hop limit value that corresponds to a pre-defined level of nodes within the computer network that the error notification packet may propagate. The first node sends the error notification packet with the hop limit value to the second node and other nodes within the list of interested nodes.

Abstract: A method for autodiscovery of components on a network without requiring that the components have built-in knowledge of the discovery method is set forth. The method uses a combination of attempting broadcast discovery as well as listening to network traffic. More specifically, a substantially continuously executing program is executed on a management console of the network that performs the broadcast and listening functions. The autodiscovery uses these methods in combination to identify systems that are included within the VTS system.

Abstract: A method for performing wellness checking on a plurality of distributed networks of independent subsystems, the plurality of distributed networks including a plurality of first nodes and a plurality of second nodes, the method comprising: allowing initialization of a wellness check on the plurality second nodes; allowing each of the plurality of first nodes to send a request to corresponding plurality of second nodes; commencing a first wellness check for checking a first wellness status of each of the plurality of second nodes; checking for the physical network connection of each of the plurality of second nodes; sending wellness status with a determined severity level of each of the plurality of second nodes to corresponding plurality of first nodes; establishing errors of each of the plurality of second nodes; commencing a second wellness check for re-checking a second wellness status of each of the plurality of second nodes with the established errors; sending a notification identifying the established er