Abstract: A durability assessment system may receive a request, from a computing system, for a durability index describing an entity. The durability assessment system may determine the durability index based on information about the resource usage by the entity, such as a resource availability score or a resource allocation score. The durability assessment system may compare the obtained resource availability score and resource allocation score to ranges associated with a set of durability indices. Based on the comparison, the durability assessment system may determine a durability index for the entity. The durability index may indicate an ability of the entity to return accessed resources. In some cases, the durability assessment system may provide the durability index to an allocation computing system that is configured to determine whether to grant access to resources based on the durability index.

Abstract: An interactive voice response (IVR) system collects data associated with a telephone call, and provides the data to a server. The server transforms the data into a format consistent with a different telephony platform specification implemented by clients attached to the server such that the data can be retrieved by any client to which a telephone call is transferred. Data is also shared between remote servers when calls are transferred. The servers each broadcast their identity when initially connected to a wide area network. In response, each server on the network responds with their identify. Each server updates a table of servers in accordance with the messages exchanged.