Abstract: A method implemented by an incident reporting tool, comprising receiving, from an incident report database, an incident report associated with an incident; presenting, on a network operations center (NOC) dashboard, a status checklist allowing a NOC personnel to view status of one or more tasks associated with the incident report before the incident report autocloses, wherein the one or more tasks comprises one or more completed tasks and one or more uncompleted tasks based on the status; enabling the NOC personnel to take actions on the one or more uncompleted tasks to resolve the incident report; and dynamically updating the status checklist to view an updated status of the one or more tasks based on the actions taken by the NOC personnel.

Abstract: A system defining fault management actions for a network based on historical reference implemented by at least one computer. The system comprises the alarm process application stored in the memory. When executed by the processor, the alarm process application classifies the plurality of alarms that are stored in the alarm summary table based on which part of the network an alarm is from, scores a priority of each of the plurality of alarms based on the classification and a geographical location of an alarm, and determines a signature for some of the subset of the plurality of alarms to be stored in the matches table, wherein a signature is a set of column and value pairs that occur in alarm fields with an occurrence rate above a predefined threshold.

Abstract: A mobile wireless communication network monitoring system. The system comprises at least one processor, a non-transitory memory, and an application stored in the non-transitory memory. When executed by the processor, the application periodically receives data from a plurality of cell sites and, in response to receiving data from one of the cell sites, examines a selection of data items of the data from the one of the cell sites. The application further, in response to one of the selected data items having a trigger value, initiates a real-time command and control process that iteratively pulls data from the cell site associated with the one of the selected data items having the trigger value and presents the data pulled from the cell site in a real-time monitoring window of an operator workstation, whereby an operator exercises timely control of the cell site.

Abstract: A communication network operation center (NOC) network inventory data platform. The platform comprises a processor, a non-transitory memory, a data store, and a plurality of applications and logic modules. The logic modules collect data from element management systems associated with network equipment. The applications convert the data to data structures and transcode the data structures in a common data format. The applications store the transcoded data structures in an inventory database. A NOC management application presents a network management view based on the inventory database.

Abstract: A system for managing email failure notification. The system comprises a data store to store message identifiers for sent emails and a local server computer. The local server computer comprises an analyzer application stored in the memory that, when executed by the processor, analyzes an email return notification comprising information about a failed email, wherein the analyzer application obtains the email return notification via the return path address defined in the return path attribute, reads an entry from the data store based on a message identifier in the email return notification, and updates the entry based on the message identifier. The local server computer further comprises a resolution application stored in the memory that, when executed by the processor, reads entries from the data store associated with failed emails, builds a table on a website with failed email information, and maintains statistics for failed emails.

Abstract: A communication network maintenance system. The system comprises an equipment inventory data store comprising cell tower equipment information, at least one processor, a memory, a command builder application, and a command executor application. The command builder application receives an abstract command identifying an abstract maintenance operation and a cell tower, looks up information about the cell tower in the inventory data store, based on the looked up information determines a specific command to execute on the cell tower using an element management system (EMS) associated with the cell tower, builds the specific command, and places the specific command on a queue. The command executor application retrieves the specific command from the queue, verifies a syntax of the specific command against the rules of the EMS associated with the specific command, checks that the specific command is authorized, and transmits the specific command to the EMS.

Abstract: A packet network troubleshooting system. The system comprises a processor, a memory, and a search tool stored in the memory. When executed by the processor, the search tool searches system log, router command, maintenance, alarm, and trouble ticket data stores based on a search request and presents the results in chronological order. The search tool determines search keys for each of the data stores based on the search request.

Abstract: A system is provided that receives a first change request from a first enterprise network device to a first configuration used by the first device, identifies components of the first configuration impacted by the first request, and receives a second change request from a second network device to a second configuration used by the second device. The system identifies second configuration components impacted by the second request, filters second device information from the second request and components impacted by the request, and analyzes the unimplemented first request impacting at least one component impacted by the second request. The system presents the as-built configuration of the second configuration, describes the first request impact to the component, approves all or some of the second request based on analysis of filtering results and a commitment regarding the first request, and processes the approved portion of the second request based on second device response.