Patents by Inventor Matthew Daniel Lancaster

Matthew Daniel Lancaster has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Service provider support platform
    Patent number: 11081098
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for helping service providers. The methods, systems, and apparatus include actions of obtaining a mobile computing device identifier, identifying a customer corresponding to the mobile computing device identifier, obtaining information regarding the customer that is identified, determining a likely intent of the customer from the information regarding the customer, and providing, using the likely intent of the customer, information that helps a provider.
    Type: Grant
    Filed: October 29, 2019
    Date of Patent: August 3, 2021
    Assignee: Accenture Global Solutions Limited
    Inventors: Eric Motazedi, Simon Alexander Klaus Kissler, Matthew Daniel Lancaster, Alejandro Leon Escalera
  • SERVICE PROVIDER SUPPORT PLATFORM
    Publication number: 20200066252
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for helping service providers. The methods, systems, and apparatus include actions of obtaining a mobile computing device identifier, identifying a customer corresponding to the mobile computing device identifier, obtaining information regarding the customer that is identified, determining a likely intent of the customer from the information regarding the customer, and providing, using the likely intent of the customer, information that helps a provider.
    Type: Application
    Filed: October 29, 2019
    Publication date: February 27, 2020
    Inventors: Eric Motazedi, Simon Alexander Klaus Kissler, Matthew Daniel Lancaster, Alejandro Leon Escalera
  • Service provider support platform
    Patent number: 10475437
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for helping service providers. The methods, systems, and apparatus include actions of obtaining a mobile computing device identifier, identifying a customer corresponding to the mobile computing device identifier, obtaining information regarding the customer that is identified, determining a likely intent of the customer from the information regarding the customer, and providing, using the likely intent of the customer, information that helps a provider.
    Type: Grant
    Filed: July 27, 2018
    Date of Patent: November 12, 2019
    Assignee: Accenture Global Solutions Limited
    Inventors: Eric Motazedi, Simon Alexander Klaus Kissler, Matthew Daniel Lancaster, Alejandro Leon Escalera
  • SERVICE PROVIDER SUPPORT PLATFORM
    Publication number: 20190035384
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for helping service providers. The methods, systems, and apparatus include actions of obtaining a mobile computing device identifier, identifying a customer corresponding to the mobile computing device identifier, obtaining information regarding the customer that is identified, determining a likely intent of the customer from the information regarding the customer, and providing, using the likely intent of the customer, information that helps a provider.
    Type: Application
    Filed: July 27, 2018
    Publication date: January 31, 2019
    Inventors: Eric Motazedi, Simon Alexander Klaus Kissler, Matthew Daniel Lancaster, Alejandro Leon Escalera