Patents by Inventor Matthew DeGeer

Matthew DeGeer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • PRODUCT SUPPORT SYSTEM THAT FACILITATES CUSTOMER ISSUE PRIORITIZATION VIA AUTOMATED NEAR REAL-TIME INGESTION, ENRICHMENT, AND PRESENTATION OF CUSTOMER SUPPORT DATA
    Publication number: 20230027204
    Abstract: Embodiments described herein are generally directed to an improved product support system. In an example, one or more computer systems of a product support system, capture data relating to product support cases including one or more levels of support data from multiple data sources in accordance with a predefined or configurable schedule. Access to historical versions of a set of metrics for the data by or on behalf of one or more product support personnel is enabled by creating and persisting time-series data in near real-time based on periodic snapshots of the product support cases including counts of the product support cases associated with one or more categories.
    Type: Application
    Filed: September 15, 2022
    Publication date: January 26, 2023
    Applicant: Intel Corporation
    Inventors: Tarek Abdel-Radi, Kelley Mullick, Lee Hoang, Matthew DeGeer