Abstract: A system and method for mobile device active callback prioritization, utilizing a callback prioritization engine operating on a user's mobile device for integration through the operating system and software applications operating on the device, wherein the callback prioritization engine intercepts data or voice messages sent to the mobile device, assigns the intercepted messages to a lobby construct, retrieves and aggregates data related to the assigned messages, inputs the assigned data message and aggregate data into one or more machine learning algorithms wherein the algorithms may analyze the input data, the results of the analysis may be used to compute a priority score for the assigned data message, and generates a callback list from the computed prioritization score.

Abstract: A system and method for a cloud callback platform, comprising at least a profile manager, callback manager, interaction manager, media server, context analysis engine, and context aggregator mechanism, allowing user to call business, agents in contact centers, or other users who are connected a cloud callback platform, and, failing to connect to the individual they called, or by request, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available, and a context summary report is sent to one or more user.

Abstract: A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.

Abstract: A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.

Abstract: A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.

Abstract: A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.

Abstract: A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.

Abstract: A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.

Abstract: A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.

Abstract: A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.

Abstract: A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.

Abstract: Methods and system are disclosed to minimize inefficiencies for local area users to share and access data. A local proxy server operates in conjunction with a central server. Local area users can post or store (“store”) data, e.g., media data, on the local proxy server in order for the data to be accessed locally. The local proxy server can also store the data from the local area users on a central server. Additionally, the local proxy server can copy data being stored on the central server for local access by the local area users. In this manner, local area users can utilize the benefits (e.g., higher bandwidth and faster download speed) of storing and accessing media data to and from a local area source (i.e., the local proxy server).

Abstract: Methods and system are disclosed for archiving and forwarding multimedia data. A server can receive multimedia data for a project from any number of users. The server can archive or store the multimedia data in a database for later access. The server can distribute the received multimedia data to users associated with the project. The server can also distribute the multimedia data in the database to individual users associated with the project at different instances in time.

Abstract: Methods and system are disclosed allowing media data to be stored on a secondary storage system accessible for local area users. Such users can thus post or store media data (“posted media data”) on a central server and on the secondary storage system. By such a process, posted media data on the central server is in effect “mirrored” on the secondary storage system. As a result, collaborating local area users can utilize the benefits (e.g., higher bandwidth and faster download speed) of accessing posted media data from a local area source (i.e., the secondary storage system). Furthermore, in order to avoid downloading incomplete posted media data, a completion signal or pending signal can be used to indicate if the posted media data has been completely stored or is in the process of being stored on the secondary storage system.

Abstract: Methods and system are disclosed to minimize inefficiencies for local area users to share and access data. A local proxy server operates in conjunction with a central server. Local area users can post or store (“store”) data, e.g., media data, on the local proxy server in order for the data to be accessed locally. The local proxy server can also store the data from the local area users on a central server. Additionally, the local proxy server can copy data being stored on the central server for local access by the local area users. In this manner, local area users can utilize the benefits (e.g., higher bandwidth and faster download speed) of storing and accessing media data to and from a local area source (i.e., the local proxy server).

Abstract: Methods and system are disclosed for archiving and forwarding multimedia data. A server can receive multimedia data for a project from any number of users. The server can archive or store the multimedia data in a database for later access. The server can distribute the received multimedia data to users associated with the project. The server can also distribute the multimedia data in the database to individual users associated with the project at different instances in time.

Abstract: A method and apparatus is provided which enables users to communicate in a perceived real time environment. In one embodiment a number of musical parts are contributed one each from a number of client terminals. Each terminal generates and sends to a server a short sequence or sequence of sequences, for example a few bars of music. The server echoes the sequences out to each of the other clients' terminals where they are synchronised to a local clock and repeated a plurality of times, with the generated sequence being repeated at the sending client a similar number of times. The local synchronisacion overcomes the problems of propagation delay between clients and server and the repetition of sequences allows a continuous stream of data to be output at each client.A solo, or non-repetitive line may be added by commencing sending the solo line to the server before the remaining lines. The solo line is buffered at each of the clients and then synchronized to the local clock.