Patents by Inventor Matthew Fundus

Matthew Fundus has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11972278
    Abstract: Systems and techniques that facilitate computing touchpoint journey recommendations are provided. In various embodiments, an input component can receive a computing context of a client and a computing profile of a client. In various instances, the client can be engaged in a computing touchpoint journey. In various embodiments, a prediction component can predict, via a first machine learning classifier, a negative event likely to occur on the computing touchpoint journey. In various cases, the first machine learning classifier can receive as input the computing context and the computing profile and can generate as output the predicted negative event. In various embodiments, a decision component can recommend in real-time, via a second machine learning classifier, a computing touchpoint to which to transfer the client.
    Type: Grant
    Filed: May 21, 2020
    Date of Patent: April 30, 2024
    Assignee: PayPal, Inc.
    Inventors: Vinesh Chirakkil, Pankaj Sarin, Thomas Doran, Matthew Fundus
  • Publication number: 20210365279
    Abstract: Systems and techniques that facilitate computing touchpoint journey recommendations are provided. In various embodiments, an input component can receive a computing context of a client and a computing profile of a client. In various instances, the client can be engaged in a computing touchpoint journey. In various embodiments, a prediction component can predict, via a first machine learning classifier, a negative event likely to occur on the computing touchpoint journey. In various cases, the first machine learning classifier can receive as input the computing context and the computing profile and can generate as output the predicted negative event. In various embodiments, a decision component can recommend in real-time, via a second machine learning classifier, a computing touchpoint to which to transfer the client.
    Type: Application
    Filed: May 21, 2020
    Publication date: November 25, 2021
    Inventors: Vinesh Chirakkil, Pankaj Sarin, Thomas Doran, Matthew Fundus