Abstract: The present invention provides a process and apparatus for managing requests for service. A process for managing requests for service in accordance with an embodiment of the present invention includes: receiving a request for service (RFS) from a customer; designing a solution for the RFS; developing a proposal for the solution for the customer; reviewing and accepting the proposal; implementing the solution; approving the implementation of the solution; and completing the RFS process; wherein the RFS process further comprises: setting at least one key control point (KCP) in each of the above-listed steps; outputting a key control indicator (KCI) for at least one of the KCPs; and performing process control validation testing for at least one of the KCPs.

Abstract: Complex nested if-then statement on data objects in a digital computer are organized as a plurality of logical case statements; for each case statement, a set of binary condition arrays is provided and for each data object a condition set. Case statements are executed on the data objects for which a condition array from the set of binary condition arrays matches the condition set for the data object.

Abstract: A solution for managing a multi-site project is provided. In particular, a set of configuration records, each of which defines a unique workflow activity, is used to generate a workflow for a site in the multi-site project. To this extent, the workflow includes an activity record that is created based on a configuration record that defines a corresponding workflow activity to be performed for the site. The workflow also can be generated based on one or more condition configuration records, each of which defines one or more conditions related to a workflow activity. Data fields and/or values for the activity record(s) can be obtained from project and/or site information in addition to the configuration record. In this manner, the invention provides a flexible, comprehensive solution for managing a multi-site project.

Abstract: A system, method and program product for centrally managing agents are provided. Specifically, under the present invention, master agents stored in a control database of a control system are scheduled to execute remote agents stored in remote databases of remote systems. Once executed by the master agents, the remote agents will implement functions thereto. By providing centralized management of agents in this manner, agent scheduling conflicts are prevented.

Abstract: A system, method and program product for centrally managing agents are provided. Specifically, under the present invention, master agents stored in a control database of a control system are scheduled to execute remote agents stored in remote databases of remote systems. Once executed by the master agents, the remote agents will implement functions thereto. By providing centralized management of agents in this manner, agent scheduling conflicts are prevented.