Patents by Inventor Matthew K. Meyer
Matthew K. Meyer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12477024Abstract: Disclosed are various embodiments facilitating a holistic engagement with a user across multiple communication channels of an organization or an enterprise based at least in part on a determined user intent. As users interact with various services associated with the organization through one or more communication channels, interaction data can be captured and stored. In various examples, the interaction data that is stored by the various services can be obtained and organized according to a predefined schema. The organized interaction data can be applied to a trained intent model that outputs a user intent based at least in part on observations of other users with similar histories. The predicted intent can be provided to the different services such that subsequent interactions between the user and the organization can be based at least in part on the intent in a consistent manner, regardless of the communication channel associated with the interaction.Type: GrantFiled: February 2, 2024Date of Patent: November 18, 2025Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.Inventors: Anil Kumar Bashetty, Swetha Gayam, Mark E. Johnson, Deepak Kumar, Mazhar Ladji, Cong Liu, Zeyu Liu, David Keith Love, Amarnath E. Mahendran, Matthew K. Meyer, Emery Schoenly, Jeremy D. Seideman, Govind Sharma
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Publication number: 20250233925Abstract: At least some embodiments are directed to a system that receives a profile values associated from new user profiles of a computer network or system. A machine learning system determines a set of existing profiles that share at least one common profile value with the new user profile. A second machine learning model determines a set of existing user entitlements associated with the set of existing profiles. The new user profile is processed by a natural language processing engine to determine a set of new user entitlements from the set of existing user entitlements. The system provides the new user with access to electronic resources of the computer network. The system tracks the new user computer network or system activities and updates the new user profile based on the set of new user entitlements and the new user activity on the computer network or system.Type: ApplicationFiled: April 2, 2025Publication date: July 17, 2025Applicant: American Express Travel Related Services Company, Inc.Inventors: Nazish AMIR-SIDDIQI, Jeremy D. SEIDEMAN, Matthew K. MEYER, Jillian SMYTHE, Nishit BANDI, Mark T. HORTON, Thomas J. KATAVIC
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Patent number: 12301677Abstract: At least some embodiments are directed to a system that receives a profile values associated from new user profiles of a computer network or system. A machine learning system determines a set of existing profiles that share at least one common profile value with the new user profile. A second machine learning model determines a set of existing user entitlements associated with the set of existing profiles. The new user profile is processed by a natural language processing engine to determine a set of new user entitlements from the set of existing user entitlements. The system provides the new user with access to electronic resources of the computer network. The system tracks the new user computer network or system activities and updates the new user profile based on the set of new user entitlements and the new user activity on the computer network or system.Type: GrantFiled: November 23, 2022Date of Patent: May 13, 2025Assignee: American Express Travel Related Services Company, Inc.Inventors: Nazish Amir-Siddiqi, Jeremy D. Seideman, Matthew K. Meyer, Jillian Smythe, Nishit Bandi, Mark T. Horton, Thomas J. Katavic
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Publication number: 20240179195Abstract: Disclosed are various embodiments facilitating a holistic engagement with a user across multiple communication channels of an organization or an enterprise based at least in part on a determined user intent. As users interact with various services associated with the organization through one or more communication channels, interaction data can be captured and stored. In various examples, the interaction data that is stored by the various services can be obtained and organized according to a predefined schema. The organized interaction data can be applied to a trained intent model that outputs a user intent based at least in part on observations of other users with similar histories. The predicted intent can be provided to the different services such that subsequent interactions between the user and the organization can be based at least in part on the intent in a consistent manner, regardless of the communication channel associated with the interaction.Type: ApplicationFiled: February 2, 2024Publication date: May 30, 2024Inventors: Anil Kumar Bashetty, Swetha Gayam, Mark E. Johnson, Deepak Kumar, Mazhar Ladji, Cong Liu, Zeyu Liu, David Keith Love, Amarnath E. Mahendran, Matthew K. Meyer, Emery Schoenly, Jeremy D. Seideman, Govind Sharma
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Patent number: 11930054Abstract: Disclosed are various embodiments facilitating a holistic engagement with a user across multiple communication channels of an organization or an enterprise based at least in part on a determined user intent. As users interact with various services associated with the organization through one or more communication channels, interaction data can be captured and stored. In various examples, the interaction data that is stored by the various services can be obtained and organized according to a predefined schema. The organized interaction data can be applied to a trained intent model that outputs a user intent based at least in part on observations of other users with similar histories. The predicted intent can be provided to the different services such that subsequent interactions between the user and the organization can be based at least in part on the intent in a consistent manner, regardless of the communication channel associated with the interaction.Type: GrantFiled: January 31, 2022Date of Patent: March 12, 2024Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.Inventors: Anil Kumar Bashetty, Swetha Gayam, Mark E. Johnson, Deepak Kumar, Mazhar Ladji, Cong Liu, Zeyu Liu, David Keith Love, Amarnath E. Mahendran, Matthew K. Meyer, Emery Schoenly, Jeremy D. Seideman, Govind Sharma
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Publication number: 20230247070Abstract: Disclosed are various embodiments facilitating a holistic engagement with a user across multiple communication channels of an organization or an enterprise based at least in part on a determined user intent. As users interact with various services associated with the organization through one or more communication channels, interaction data can be captured and stored. In various examples, the interaction data that is stored by the various services can be obtained and organized according to a predefined schema. The organized interaction data can be applied to a trained intent model that outputs a user intent based at least in part on observations of other users with similar histories. The predicted intent can be provided to the different services such that subsequent interactions between the user and the organization can be based at least in part on the intent in a consistent manner, regardless of the communication channel associated with the interaction.Type: ApplicationFiled: January 31, 2022Publication date: August 3, 2023Inventors: Anil Kumar Bashetty, Swetha Gayam, Mark E. Johnson, Deepak Kumar, Mazhar Ladji, Cong Liu, Zeyu Liu, David Keith Love, Amarnath E. Mahendran, Matthew K. Meyer, Emery Schoenly, Jeremy D. Seideman, Govind Sharma
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Publication number: 20230199074Abstract: At least some embodiments are directed to a system that receives a profile values associated from new user profiles of a computer network or system. A machine learning system determines a set of existing profiles that share at least one common profile value with the new user profile. A second machine learning model determines a set of existing user entitlements associated with the set of existing profiles. The new user profile is processed by a natural language processing engine to determine a set of new user entitlements from the set of existing user entitlements. The system provides the new user with access to electronic resources of the computer network. The system tracks the new user computer network or system activities and updates the new user profile based on the set of new user entitlements and the new user activity on the computer network or system.Type: ApplicationFiled: November 23, 2022Publication date: June 22, 2023Applicant: American Express Travel Related Services Company, Inc.Inventors: Nazish AMIR-SIDDIQI, Jeremy D. SEIDEMAN, Matthew K. MEYER, Jillian SMYTHE, Nishit BANDI, Mark T. HORTON, Thomas J. KATAVIC
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Patent number: 11516299Abstract: At least some embodiments are directed to a system that receives a profile values associated from new user profiles of a computer network or system. A machine learning system determines a set of existing profiles that share at least one common profile value with the new user profile. A second machine learning model determines a set of existing user entitlements associated with the set of existing profiles. The new user profile is processed by a natural language processing engine to determine a set of new user entitlements from the set of existing user entitlements. The system provides the new user with access to electronic resources of the computer network. The system tracks the new user computer network or system activities and updates the new user profile based on the set of new user entitlements and the new user activity on the computer network or system.Type: GrantFiled: May 29, 2020Date of Patent: November 29, 2022Assignee: American Express Travel Related Services Company, Inc.Inventors: Nazish Amir-Siddiqi, Jeremy D. Seideman, Matthew K. Meyer, Jillian Smythe, Nishit Bandi, Mark T. Horton, Thomas J. Katavic
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Patent number: 11200518Abstract: A distributed file system may store a plurality of entity attributes. A node linking system may classify links between the nodes. The node linking system may calculate a network effect of an action with a link. The node linking system may modify parameters of the action based on the network effect.Type: GrantFiled: May 7, 2018Date of Patent: December 14, 2021Assignee: American Express Travel Related Services Company, Inc.Inventors: Matthew K. Meyer, Rajesh Shah, Yashwanth Tekena
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Patent number: 10769179Abstract: A distributed file system may store a plurality of entity attributes. A node linking system may identify similarities between entity attributes for different entities. The node linking system may generate an entity graph which displays relationships and similarities between entities in a graphical user interface.Type: GrantFiled: March 30, 2018Date of Patent: September 8, 2020Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.Inventors: Matthew K. Meyer, Rajesh Shah, Yashwanth Tekena
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Publication number: 20190303494Abstract: A distributed file system may store a plurality of entity attributes. A node linking system may identify similarities between entity attributes for different entities. The node linking system may generate an entity graph which displays relationships and similarities between entities in a graphical user interface.Type: ApplicationFiled: March 30, 2018Publication date: October 3, 2019Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.Inventors: Matthew K. Meyer, Rajesh Shah, Yashwanth Tekena
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Publication number: 20190303813Abstract: A distributed file system may store a plurality of entity attributes. A node linking system may classify links between the nodes. The node linking system may calculate a network effect of an action with a link. The node linking system may modify parameters of the action based on the network effect.Type: ApplicationFiled: May 7, 2018Publication date: October 3, 2019Applicant: American Express Travel Related Services Company, Inc.Inventors: Matthew K. Meyer, Rajesh Shah, Yashwanth Tekena