Patents by Inventor Matthew Lee Maddox

Matthew Lee Maddox has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Predictive service request system and methods
    Patent number: 10855561
    Abstract: In some embodiments, a method is provided that includes one or more of the following features including creating service request outcome models each being based on a service request outcome. A service request entered using natural language can be received and tokenized. A binary matrix can be created from the tokenized service request, and a service request outcome model can be identified based on the binary matrix. The service request outcome model can be used to identify a service request category, a service request predicted resolution, and a service request diagnostic. A confidence value can be calculated based on the service request predicted resolution. The service request category, the service request predicted resolution, and the service request diagnostic can be transmitted to an automated service request resolution system to resolve the service request.
    Type: Grant
    Filed: April 14, 2016
    Date of Patent: December 1, 2020
    Assignee: Oracle International Corporation
    Inventors: Michael Monahan, Matthew Lee Maddox
  • PREDICTIVE SERVICE REQUEST SYSTEM AND METHODS
    Publication number: 20170302540
    Abstract: In some embodiments, a method is provided that includes one or more of the following features including creating service request outcome models each being based on a service request outcome. A service request entered using natural language can be received and tokenized. A binary matrix can be created from the tokenized service request, and a service request outcome model can be identified based on the binary matrix. The service request outcome model can be used to identify a service request category, a service request predicted resolution, and a service request diagnostic. A confidence value can be calculated based on the service request predicted resolution. The service request category, the service request predicted resolution, and the service request diagnostic can be transmitted to an automated service request resolution system to resolve the service request.
    Type: Application
    Filed: April 14, 2016
    Publication date: October 19, 2017
    Applicant: Oracle International Corporation
    Inventors: Michael Monahan, Matthew Lee Maddox