Abstract: A wearable device can be worn by a neonate or infant and used to monitor estimated instantaneous SpO2 to prevent Sudden Unexpected Postnatal Collapse (SUPC). The wearable device includes at least one photoplethysmography sensor configured to be placed against the neonate's skin to measure pleth data and an inertial measurement unit (IMU) to collect motion data of the neonate and/or a pressure sensor. The pleth data and the motion/pressure data can be sampled for a time period. The pleth data and the motion/pressure data can be analyzed to estimate an average heartrate and compute heartrate variability features for the time period. An instantaneous SpO2 can be estimated for the time period based on the pleth data, the motion data, and the heartrate variability features for the time period. The instantaneous SpO2 can be characterized as healthy, watch, or dangerous; an alert can be issued when characterized as watch/dangerous.

Abstract: An improved instrument for measuring low indicated air speed greatly reduces variation with one or more of time, temperature, and ambient pressure change. This is accomplished by periodically re-zeroing the transducer using only a single electronically controlled valve. Re-zeroing may be initiated in response to a change in the internal temperature of the transducer.

Abstract: An improved instrument for measuring low indicated air speed greatly reduces variation with one or more of time, temperature, and ambient pressure change. This is accomplished by periodically re-zeroing the transducer using only a single electronically controlled valve. Re-zeroing may be initiated in response to a change in the internal temperature of the transducer.

Abstract: Improving the frequency with which agents complete training in a call center or other constituent contact environment. Agents working in call centers are typically given periodic training to improve their skills. Training breaks are scheduled at various times throughout the day that can depend on the workload of the call center. However, often times the agents are unable to receive or complete their training during the scheduled training break due to unexpected work loads and other interruptions. The present invention enables monitoring and recording of whether training is received and completed during a training break. If the training was not completed, the training break is stored and rescheduled for a later time. The invention also facilitates completion of missed training breaks by providing spontaneous training breaks during periods of unexpectedly lower workload at the call center.

Abstract: A steerable, retractable power drive unit (SRPDU) is provided for installation into a transport vehicle for moving cargo in mutually perpendicular directions, such as a doorway are where containers need to move both laterally and longitudinally in a cargo vehicle. The SRPDU rotates upon application of an external command, to orient the drive unit in the required direction and to drive the cargo containers. The SRPDU comprises a stationary support (1010) for fixedly attaching to a vehicle structure and a rotating support (1020) rotatably mounted to the stationary support. A drive assembly is movably mounted to the rotating support, the drive assembly comprising a roller (120) and a first electronically controlled electric motor for rotating the roller.

Abstract: An agent in a contact center, such as a call center, can use a computer terminal while servicing a contact, such as an inbound caller. A software program can receive data about a step or action that the agent has taken in connection with servicing the contact. The software program can process the received data and can determine whether the action indicates that the agent or another member of the contact center's workforce would benefit from receiving training or coaching. If the software program determines that the workforce member would benefit from training, the software program can assign training, initiate a training session, or send training content to that workforce member.

Abstract: A radiometer that incorporates multiple UV bandwidth sensors, defined in nanometers, and includes connectors for inserting a cable that is used to connect to another sensor, or to a data collection module (DCM) in a multidrop, or daisy-chain arrangement. Each sensor can be positioned at any point on a three-dimensional work piece, and will receive UV energy at the aperture having an optical component. The collected energy is directed to a detector in the sensor. A processor in the body of the sensor then computes the amount of UV radiation based on signals from the detector. This information is transferred to and stored in a data collection module to which the sensor string is connected. Data stored in the DCM can then be transferred to a computer for display purposes. The sensors and DCM can be tethered to the computer for real-time measurement readings when adjusting the UV lamps.

Abstract: A radiometer that incorporates multiple UV bandwidth sensors, defined in nanometers, and includes connectors for inserting a cable that is used to connect to another sensor, or to a data collection module (DCM) in a multidrop, or daisy-chain arrangement. Each sensor can be positioned at any point on a three-dimensional work piece, and will receive UV energy at the aperture having an optical component. The collected energy is directed to a detector in the sensor. A processor in the body of the sensor then computes the amount of UV radiation based on signals from the detector. This information is transferred to and stored in a data collection module to which the sensor string is connected. Data stored in the DCM can then be transferred to a computer for display purposes. The sensors and DCM can be tethered to the computer for real-time measurement readings when adjusting the UV lamps.

Abstract: Scheduling and delivering training or other information to agents in a call center or other constituent contact system. Agent schedule data from a workforce management component or agent workload data from a work distribution component is analyzed to determine whether an agent is scheduled for training or is available for training, respectively. The agent's terminal user interface is monitored to determine whether the agent is interacting with constituents. If the agent is not busy, training materials or other information are delivered over a communications network to the agent's terminal. To avoid interference between a training session and customer call activities, the agent may be disconnected from the system's customer contact engine before delivery of the training materials is complete. If call volume to the call center exceeds a predetermined threshold during agent training, the training session is discontinued so that the agent may resume serving customers.

Abstract: A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.