Abstract: An apparatus, system, and method are disclosed for enhancing help resource selection for a user that accesses a help function within a computer application. The method of enhancing the help resource selection comprises determining a list of help resources applicable to the current context of the user interaction with the computer application and the help feature. Then, the method ranks applicable help resources according to relevance criteria set by the practitioner of the invention. For example, the practitioner may wish to provide certain help resources based upon the skill level of the user and whether the user has accessed specific help resources in the past. The method would preferentially select those help resources that matched the user skill level and past access criteria set by the practitioner.

Abstract: An apparatus, system, and method are disclosed for enhancing help resource selection for a user that accesses a help function within a computer application. The method of enhancing the help resource selection comprises determining a list of help resources applicable to the current context of the user interaction with the computer application and the help feature. Then, the method ranks applicable help resources according to relevance criteria set by the practitioner of the invention. For example, the practitioner may wish to provide certain help resources based upon the skill level of the user and whether the user has accessed specific help resources in the past. The method would preferentially select those help resources that matched the user skill level and past access criteria set by the practitioner.

Abstract: An computer program product, a system, and method are disclosed for providing a training service. Delivery of the training service comprises selecting an input file comprising a plurality of presentation options, a plurality of mode definitions and a transform module. The transform module comprises transform logic configured to act upon content of an input file to present the input file to a user differently according to characteristics of a selected mode definition. Delivery of the training service further comprises receiving an input file selection and a mode definition selection. In addition, the transform module dynamically generates an output format for presentation of the content of the input file. The output format is generated by the transform logic as determined by the characteristics of the selected mode definition.