Patents by Inventor Matthew Richard Smith

Matthew Richard Smith has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 6674764
    Abstract: A system and method for polling communication lines in a communication system having a plurality of communication lines and at least one telemetry device coupled to one of the plurality of communication lines. The method comprises the steps of creating a polling signal at the network switch, transmitting the polling signal from the network switch to one of the communication lines and determining whether the one communication line is associated with the telemetry device.
    Type: Grant
    Filed: February 24, 1999
    Date of Patent: January 6, 2004
    Assignee: Lucent Technologies Inc.
    Inventors: Stuart Mandel Garland, David B. Smith, Matthew Richard Smith
  • Publication number: 20020196927
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Application
    Filed: June 21, 2001
    Publication date: December 26, 2002
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith
  • Publication number: 20020196928
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Application
    Filed: June 21, 2001
    Publication date: December 26, 2002
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith
  • Publication number: 20020196926
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    Type: Application
    Filed: June 21, 2001
    Publication date: December 26, 2002
    Inventors: John Andrew Johnson, Eric Edward Kampmeier, Steven Robert Krause, David B. Smith, Matthew Richard Smith
  • Publication number: 20020196929
    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to and from an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue. Advantageously, the caller can link to ACD Agents from multiple companies by accessing an ACD Network.
    Type: Application
    Filed: June 21, 2001
    Publication date: December 26, 2002
    Inventors: David B. Smith, Matthew Richard Smith
  • Publication number: 20020181443
    Abstract: Apparatus and a method for serving telecommunications customers, using the transmission capabilities of a Packet Network. A customer having Customer Premises Equipment (CPE) that includes a Customer Premises Equipment (CPE)/Gateway for communicating with a Packet Network, is connected to a port of the Packet Network. The customer is connected to the Gateway of a Home Switch via the Packet Network, and is also connected to Gateways of one or more Guest Switches. The customer has telephone numbers in the Home Switch and each of the Guest Switches. Callers can call the customer as if that customer were directly served by the Home Switch or any of the Guest Switches, using the appropriate telephone numbers. The customer can call telephones accessible from the Home Switch as well as any of the Guest Switches by specifying to the CPE/Gateway that the connection via the Packet Network is to be to a port of the selected Home or Guest Switch. Connections are then completed from that selected switch.
    Type: Application
    Filed: June 5, 2001
    Publication date: December 5, 2002
    Inventors: Charles William Coffey, John Andrew Johnson, David B. Smith, Matthew Richard Smith, George Paul Wilkin
  • Patent number: 6263055
    Abstract: The usage detection system establishes a suppressed ringing connection to the subscriber line for either a predetermined extended time interval to enable at least two successive usage readings to be taken, or for a duration as determined by the telemetry equipment to perform the necessary usage readings to detect the presence of usage anomalies. This usage detection system communicates with the serving central office to establish a suppressed ringing connection, the duration of which is either under the control of the usage detection system or the telemetry equipment located at the customer premises. The usage detection system communicates with the telemetry equipment to identify the usage measurements that are desired.
    Type: Grant
    Filed: September 9, 1998
    Date of Patent: July 17, 2001
    Assignee: Lucent Technologies Inc.
    Inventors: Stuart M. Garland, David B. Smith, Matthew Richard Smith