Abstract: There is a need for more effective and efficient hierarchical database monitoring. This need can be addressed by, for example, solutions for performing/executing hierarchical database monitoring in an effective and efficient manner. In one example, a method includes identifying related hierarchical entities for each hierarchical entity; identifying an entity tracking data object for each hierarchical entity; updating the entity tracking data objects; generating a database monitoring data object based at least in part on the updated entity tracking data objects; and performing monitoring of the hierarchical database based at least in part on the database monitoring data object.

Abstract: An improved customer service communication system and method, the preferred embodiment utilizing a vehicle's G.P.S. system to communicate via digital or cellular link with a variety of web-based, private, computer or call center networks to access or schedule maintenance for his or her vehicle, maintain said vehicle's service history, download or upload key vehicle operation and maintenance parameters and receive other information of interest, either vehicle directed, personal or of commercial interest, all with the flexibility of being able to access vehicle service also when traveling.