Abstract: The present application is directed to systems and methods adapted to automatically analyze insurance claim records, automatically identify risk drivers, automatically identify how these risk drivers affect insurance claim outcomes and automatically provide risk mitigation strategies that improve insurance claim outcomes.

Abstract: According to some embodiments, an indication of a suggested improvement to an insurance workflow may be received from a submitter's remote insurance processing terminal. A manager associated with the submitter may be automatically identified, and a message may be transmitted to the identified manager, the message including an identification of the submitter and information about the suggested improvement. Supplemental information associated with the suggested improvement may then be received from the manager and stored at a central workflow improvement platform along with the identification of the submitter and the indication of the suggested improvement. The indication of the suggested improvement and the supplemental information may then be automatically forwarded to one or more members comprising a suggestion review council. According to some embodiments, a potential sponsor for the suggested improvement may also be identified.