Abstract: A system and method for determining network relationships with unreliable data. An identifier of an addressable network element may be associated with a non-addressable network element. A first set of data is generated that associates a first identifier of each of a plurality of first addressable network elements in the network to one of a plurality of non-addressable network elements in the network to which the first addressable network elements are connected. A second data is generated that associates the first identifier of each of the plurality of the first addressable network elements to one of a plurality of second identifiers of a second addressable network element. When at least a threshold measure of the first set of first identifiers matches the second set of first identifiers, the second identifier is associated with the non-addressable network element.

Abstract: An STB analysis system comprises an STB checker client and an STB analysis server. The STB checker client comprises an STB query interface to communicate with the STB analysis server to acquire information indicative of the operational status of a STB and to display the information graphically. A user requests data relating to a particular STB by entering the MAC address of an STB into a query field. The STB checker client interacts with an STB analysis server to acquire information relating to the subscriber associated with the STB MAC address, the services authorized for the STB, and data indicative of the status and performance of the STB. In addition, the STB analysis server interacts with the STB operating system to retrieve diagnostic data from the STB logs. The STB checker client further is adapted to permit remotely resetting the STB regardless of its current status.