Abstract: In one aspect of the present disclosure, activities of users within an IT service end user are recorded. A given record of a user activity may include an output of a command executed by the user, and execution information, input parameter(s) to the command, output of the command, and/or any other type of execution information. In implementations, intelligence may be built into a proxy module corresponding to the command to track an execution of the command started by the user. The execution of the command is captured and stored in a buffer such that another user within the IT service end user can review the execution of the command. In another aspect, user interfaces are provided to facilitate a user within an IT service end user to review activities in administering IT services by another user within the IT service end user.

Abstract: In one aspect, just-in-time authentication is provided to assist an administrator or staff of an IT service end user to invoke a function call to a service. The just-time-authentication can provide on-the-fly authentication to the service. In another aspect, granular permissions in executing a task or tasks for a service is enabled for a given administrator or staff of an IT service end user. In some embodiments, the granular permission involves assigning permissions to users either directly or indirectly via a mediating abstraction (such as groups, roles, etc.). Still in another aspect, stateful execution of a command/function call to a service is provided. In the stateful execution, the command/function call to the service is associated with a key, which can comprise a session id, a function name, a count of function executions for current session, and hash of input parameters for the command/function call, and/or any other information.

Abstract: System and method are disclosed for enabling data synchronization with different cloud service providers. Semantics of provide data from the cloud service providers may be determined and captured in a data object—i.e. a provider data object. The provider data object may then be instantiated for individual cloud service providers for synchronizing data with a given cloud service provider. Provider data can be received from the given cloud service provider can be processed using the instance of the provider data object. Specific provider information can then be extracted from the received provider data according the semantics defined in the instance of the provider data object. The extracted provider information can then compared with provider information already stored in a database. When one or more differences are detected between the two, the received provider information can be saved to the database.

Abstract: An information retrieval method for cloud service administration is provided. The method may include establishing a connection with a semantic database. In some embodiments, the semantic database is configured to store information for different cloud services, and the information includes information regarding a first cloud service and information regarding a second cloud service. In some embodiments, the information regarding the first cloud service includes a first entity information and the information regarding the second cloud service includes a second entity information. The method further includes transmitting to the semantic database a request to obtain information regarding an asset. Then the method may include receiving from the semantic database an indication that first entity information and the second entity information being linked and being both related to the asset.

Abstract: In one aspect of the present disclosure, activities of users within an IT service end user are recorded. A given record of a user activity may include an output of a command executed by the user, and execution information, input parameter(s) to the command, output of the command, and/or any other type of execution information. In implementations, intelligence may be built into a proxy module corresponding to the command to track an execution of the command started by the user. The execution of the command is captured and stored in a buffer such that another user within the IT service end user can review the execution of the command. In another aspect, user interfaces are provided to facilitate a user within an IT service end user to review activities in administering IT services by another user within the IT service end user.

Abstract: In one aspect, just-in-time authentication is provided to assist an administrator or staff of an IT service end user to invoke a function call to a service. The just-time-authentication can provide on-the-fly authentication to the service. In another aspect, granular permissions in executing a task or tasks for a service is enabled for a given administrator or staff of an IT service end user. In some embodiments, the granular permission involves assigning permissions to users either directly or indirectly via a mediating abstraction (such as groups, roles, etc.). Still in another aspect, stateful execution of a command/function call to a service is provided. In the stateful execution, the command/function call to the service is associated with a key, which can comprise a session id, a function name, a count of function executions for current session, and hash of input parameters for the command/function call, and/or any other information.

Abstract: A backup, search, and restore service is provided. The service can be achieved through a backup system, and a search and restore server. A user can be enabled to initiate a search request for one or more data items. A search can be performed by the search and restore server using metadata for the data items backed up by the backup system to return the one or more data items. The metadata for the data items can be generated by the backup system when data items are backed up by the backup system. The backup system may back up the data items on an incremental basis. The user can be enabled to select a data item in the one or more data items for restoration on the data system. Header information of the selected data item can be obtained from the data system to determine whether the restoration is necessary.

Abstract: A backup, search, and restore service is provided. The service can be achieved through a backup system, and a search and restore server. A user can be enabled to initiate a search request for one or more data items. A search can be performed by the search and restore server using metadata for the data items backed up by the backup system to return the one or more data items. The metadata for the data items can be generated by the backup system when data items are backed up by the backup system. The backup system may back up the data items on an incremental basis. The user can be enabled to select a data item in the one or more data items for restoration on the data system. Header information of the selected data item can be obtained from the data system to determine whether the restoration is necessary.

Abstract: Embodiments can provide centralized management of cloud service providers for one or more customers, including adding, changing or deleting end user data for accessing various cloud services from a common user interface. The common user interface can facilitate configuring user settings for a particular user for different cloud services through a user profile for the particular user. The user profile can be constructed from a corresponding user record stored in a databased. The user record can be updated by obtaining user information from the different cloud services. The obtained user information can be matched to the user record by using one or more criteria. In some embodiments, different criteria can be used for matching information from different cloud services to the user record.

Abstract: System and method are disclosed for enabling data synchronization with different cloud service providers. Semantics of provide data from the cloud service providers may be determined and captured in a data object—i.e. a provider data object. The provider data object may then be instantiated for individual cloud service providers for synchronizing data with a given cloud service provider. Provider data can be received from the given cloud service provider can be processed using the instance of the provider data object. Specific provider information can then be extracted from the received provider data according the semantics defined in the instance of the provider data object. The extracted provider information can then compared with provider information already stored in a database. When one or more differences are detected between the two, the received provider information can be saved to the database.

Abstract: System and method are disclosed for enabling data synchronization with different cloud service providers. Semantics of provide data from the cloud service providers may be determined and captured in a data object—i.e. a provider data object. The provider data object may then be instantiated for individual cloud service providers for synchronizing data with a given cloud service provider. Provider data can be received from the given cloud service provider can be processed using the instance of the provider data object. Specific provider information can then be extracted from the received provider data according the semantics defined in the instance of the provider data object. The extracted provider information can then compared with provider information already stored in a database. When one or more differences are detected between the two, the received provider information can be saved to the database.

Abstract: System and method are disclosed for enabling data synchronization with different cloud service providers. Semantics of provide data from the cloud service providers may be determined and captured in a data object—i.e. a provider data object. The provider data object may then be instantiated for individual cloud service providers for synchronizing data with a given cloud service provider. Provider data can be received from the given cloud service provider can be processed using the instance of the provider data object. Specific provider information can then be extracted from the received provider data according the semantics defined in the instance of the provider data object. The extracted provider information can then compared with provider information already stored in a database. When one or more differences are detected between the two, the received provider information can be saved to the database.

Abstract: Embodiments can provide centralized management of cloud service providers for one or more customers, including adding, changing or deleting end user data for accessing various cloud services from a common user interface. The common user interface can facilitate configuring user settings for a particular user for different cloud services through a user profile for the particular user. The user profile can be constructed from a corresponding user record stored in a databased. The user record can be updated by obtaining user information from the different cloud services. The obtained user information can be matched to the user record by using one or more criteria. In some embodiments, different criteria can be used for matching information from different cloud services to the user record.

Abstract: System and methods for the creation of templates for a user role from an existing user for use in one or more cloud services are provided. The template may comprise various user settings for different cloud services subscribed to by an entity. The templates once created can be applied to a group of users within the entity such that the various user settings in the template can be applied to the users in the group. The various user settings in the template can also be modified, and once modified, the template can be applied to users in the user group that has been applied with the template. User interfaces can be provided for specifying the creation of templates, modification of templates. The aggregation of common software providers, services, users and user types into templates and associated settings privileges, and other attributes are also provided.

Abstract: A backup, search, and restore service is provided. The service can be achieved through a backup system, and a search and restore server. A user can be enabled to initiate a search request for one or more data items. A search can be performed by the search and restore server using metadata for the data items backed up by the backup system to return the one or more data items. The metadata for the data items can be generated by the backup system when data items are backed up by the backup system. The backup system may back up the data items on an incremental basis. The user can be enabled to select a data item in the one or more data items for restoration on the data system. Header information of the selected data item can be obtained from the data system to determine whether the restoration is necessary.