Patents by Inventor Matthew W. Leach

Matthew W. Leach has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Providing quantitative evaluations of friction within a customer experience to reduce abandonment and improve conversion of transactions
    Patent number: 11854031
    Abstract: Quantitative evaluations of friction within a customer experience may be provided to reduce abandonment and improve conversion of transactions. One or more transactions may be identified. One or more personas corresponding to the one or more transactions may be identified. One or more customer friction factor (CFF) scores corresponding to the one or more transactions may be determined. A given CFF score may be a quantification of an aspect of a given transaction that has a negative impact on a customer experience associated with the given transaction. The one or more CFF scores may be compared with one or more valid comparisons relating to the same industry and the same transaction type. One or more friction points may be identified based on the comparison of the one or more CFF scores. Addressing a friction point may reduce abandonment and improves conversion associated with transactions.
    Type: Grant
    Filed: March 3, 2022
    Date of Patent: December 26, 2023
    Assignee: NTT Data, Inc.
    Inventors: Brad Rucker, Matthew W. Leach
  • PROVIDING QUANTITATIVE EVALUATIONS OF FRICTION WITHIN A CUSTOMER EXPERIENCE TO REDUCE ABANDONMENT AND IMPROVE CONVERSION OF TRANSACTIONS
    Publication number: 20220335459
    Abstract: Quantitative evaluations of friction within a customer experience may be provided to reduce abandonment and improve conversion of transactions. One or more transactions may be identified. One or more personas corresponding to the one or more transactions may be identified. One or more customer friction factor (CFF) scores corresponding to the one or more transactions may be determined. A given CFF score may be a quantification of an aspect of a given transaction that has a negative impact on a customer experience associated with the given transaction. The one or more CFF scores may be compared with one or more valid comparisons relating to the same industry and the same transaction type. One or more friction points may be identified based on the comparison of the one or more CFF scores. Addressing a friction point may reduce abandonment and improves conversion associated with transactions.
    Type: Application
    Filed: March 3, 2022
    Publication date: October 20, 2022
    Inventors: Brad Rucker, Matthew W. Leach
  • Providing quantitative evaluations of friction within a customer experience to reduce abandonment and improve conversion of transactions
    Patent number: 11301888
    Abstract: Quantitative evaluations of friction within a customer experience may be provided to reduce abandonment and improve conversion of transactions. One or more transactions may be identified. One or more personas corresponding to the one or more transactions may be identified. One or more customer friction factor (CFF) scores corresponding to the one or more transactions may be determined. A given CFF score may be a quantification of an aspect of a given transaction that has a negative impact on a customer experience associated with the given transaction. The one or more CFF scores may be compared with one or more valid comparisons relating to the same industry and the same transaction type. One or more friction points may be identified based on the comparison of the one or more CFF scores. Addressing a friction point may reduce abandonment and improves conversion associated with transactions.
    Type: Grant
    Filed: May 26, 2020
    Date of Patent: April 12, 2022
    Assignee: NTT Data, Inc.
    Inventors: Brad Rucker, Matthew W. Leach
  • PROVIDING QUANTITATIVE EVALUATIONS OF FRICTION WITHIN A CUSTOMER EXPERIENCE TO REDUCE ABANDONMENT AND IMPROVE CONVERSION OF TRANSACTIONS
    Publication number: 20200387918
    Abstract: Quantitative evaluations of friction within a customer experience may be provided to reduce abandonment and improve conversion of transactions. One or more transactions may be identified. One or more personas corresponding to the one or more transactions may be identified. One or more customer friction factor (CFF) scores corresponding to the one or more transactions may be determined. A given CFF score may be a quantification of an aspect of a given transaction that has a negative impact on a customer experience associated with the given transaction. The one or more CFF scores may be compared with one or more valid comparisons relating to the same industry and the same transaction type. One or more friction points may be identified based on the comparison of the one or more CFF scores. Addressing a friction point may reduce abandonment and improves conversion associated with transactions.
    Type: Application
    Filed: May 26, 2020
    Publication date: December 10, 2020
    Inventors: Brad Rucker, Matthew W. Leach
  • Providing quantitative evaluations of friction within a customer experience to reduce abandonment and improve conversion of transactions
    Patent number: 10699287
    Abstract: Quantitative evaluations of friction within a customer experience may be provided to reduce abandonment and improve conversion of transactions. One or more transactions may be identified. One or more personas corresponding to the one or more transactions may be identified. One or more customer friction factor (CFF) scores corresponding to the one or more transactions may be determined. A given CFF score may be a quantification of an aspect of a given transaction that has a negative impact on a customer experience associated with the given transaction. The one or more CFF scores may be compared with one or more valid comparisons relating to the same industry and the same transaction type. One or more friction points may be identified based on the comparison of the one or more CFF scores. Addressing a friction point may reduce abandonment and improves conversion associated with transactions.
    Type: Grant
    Filed: July 28, 2017
    Date of Patent: June 30, 2020
    Assignee: NTT Data, Inc.
    Inventors: Brad Rucker, Matthew W. Leach
  • PROVIDING QUANTITATIVE EVALUATIONS OF FRICTION WITHIN A CUSTOMER EXPERIENCE TO REDUCE ABANDONMENT AND IMPROVE CONVERSION OF TRANSACTIONS
    Publication number: 20190034947
    Abstract: Quantitative evaluations of friction within a customer experience may be provided to reduce abandonment and improve conversion of transactions. One or more transactions may be identified. One or more personas corresponding to the one or more transactions may be identified. One or more customer friction factor (CFF) scores corresponding to the one or more transactions may be determined. A given CFF score may be a quantification of an aspect of a given transaction that has a negative impact on a customer experience associated with the given transaction. The one or more CFF scores may be compared with one or more valid comparisons relating to the same industry and the same transaction type. One or more friction points may be identified based on the comparison of the one or more CFF scores. Addressing a friction point may reduce abandonment and improves conversion associated with transactions.
    Type: Application
    Filed: July 28, 2017
    Publication date: January 31, 2019
    Inventors: Brad Rucker, Matthew W. Leach