Patents by Inventor Matthew Yuschik

Matthew Yuschik has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated customer service with contingent live interaction
    Patent number: 9549065
    Abstract: A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation to live support if it appears necessary.
    Type: Grant
    Filed: October 24, 2012
    Date of Patent: January 17, 2017
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Jayant M. Naik, Cordell Coy, Dale Robert Peterson, Joseph DiFonzo, Stephen D. Weagraff, Matthew Yuschik, Michael Louis Nutter, Robert Birch, Scot Cunningham, Woosung Kim, Scott Irwin
  • Method and system for creating natural language understanding grammars
    Patent number: 8738384
    Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
    Type: Grant
    Filed: November 16, 2012
    Date of Patent: May 27, 2014
    Assignee: Convergys CMG Utah Inc.
    Inventors: Dhananjay Bansal, Nancy Gardner, Chang-Qing Shu, Kristie Goss, Matthew Yuschik, Sunil Issar, Woosung Kim, Jayant M. Naik
  • System and method for automated customer service with contingent live interaction
    Patent number: 8379830
    Abstract: A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation.
    Type: Grant
    Filed: May 22, 2007
    Date of Patent: February 19, 2013
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Jayant M. Naik, Coy Cordell, Dale Robert Peterson, Joseph DiFonzo, Stephen D. Weagraff, Matthew Yuschik, Michael Louis Nutter, Robert Birch, Scot Cunningham, Woosung Kim, Scott A. Irwin
  • Method and system for creating natural language understanding grammars
    Patent number: 8335690
    Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
    Type: Grant
    Filed: January 17, 2012
    Date of Patent: December 18, 2012
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Dhananjay Bansal, Nancy Gardner, Chang-Quin Shu, Kristie Goss, Matthew Yuschik, Sunil Issar, Woosung Kim, Jayant Naik
  • Method and system for creating natural language understanding grammars
    Patent number: 8260619
    Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
    Type: Grant
    Filed: March 30, 2009
    Date of Patent: September 4, 2012
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Dhananjay Bansal, Nancy Gardner, Chang-Quin Shu, Kristie Goss, Matthew Yuschik, Sunil Issar, Woosung Kim, Jayant Naik