Abstract: Delivering one or more alert messages via one or more delivery methods to one or more users who have indicated an interest in receiving the alert messages. A delivery service receives an alert document and a list of receiving users. This list indicates which users desire immediate delivery, which users desire delivery at a scheduled time, a service priority and/or other delivery criteria. Any black out period or other deferral is associated with the deferring users to prevent alert delivery during those times. For scheduled deliveries, the alert message is stored on one of a plurality of storages, based on alert type, user priority, storage loads, and/or other parameters. At the scheduled time, the stored alert message is accessed and marked for immediate delivery. The alert message is delivered as an email, instant message, short message service message, and/or the like. A history is maintained of all alert deliveries.

Abstract: Managing data collection for one or more scheduled alert messages. A primary or backup poller manager coordinates any number of poller services to access content and generate the alert messages. At a predefined period the poller manager is informed that an existing or new poller service is available for work. The poller manager provides a query to the poller service to access content in which one or more users have expressed an interest. Querying for a large number of users can be subdivided among the poller services. The poller service can also automatically expand the query if it yields insufficient content. The poller service generates the alert messages for the interested users and informs the poller manager when done. A change in content can be used to generate or update alert messages before their scheduled delivery. The poller manager prioritizes processing with a quality of service level.

Abstract: Systems and methods are provided for managing a plurality of applications comprising application instances running on a plurality of computer servers. A system for managing application includes an application scheduler. The application scheduler receives at least one policy for managing the applications over the computer servers. The application scheduler also receives usage information indicating performance of the applications and the computer servers. The application scheduler then applies the at least one policy to the usage information to determine whether policy violations exist. The application scheduler then determines and executes a modification action of the applications in response to the policy violation.

Abstract: A system, method, and apparatus are directed to managing a subscription to an RSS feed. A search component enables searching over a network for content associated with an RSS feed. In one embodiment, the search component receives a search query in the form of a structured query language (SQL), Boolean expression, or the like. The search component may search for content based on the search query and validate the RSS feed associated with the results from the search. A list of validated RSS feeds may be sent to the user. The user may then select from the list and subscribe to a validated RSS feed. In addition, the user may employ the search query as an RSS feed. Thus, the same search may be performed automatically and the results compared to the previous search results. If a change in the search results is detected, the user may be alerted.

Abstract: A system, apparatus, and method are directed to managing customization of a subscription and/or an alert for an RSS feed over a network. An RSS Content Source (RCS) may provide feed templates that may be used to modify a subscription interface. The RCS may further provide additional feed templates that are useable to modify an RSS alert and/or the RSS content. Moreover, a RSS subscription service provider may also provide one or more feed templates. The feed templates may include co-branding information, advertisements, related RSS feeds, services related to the RCS's business, products available from the RCS, or the like. The feed templates may further change a look and feel of a subscription interface, and/or RSS alert to enhance subscriber loyalty, and improve business opportunities. In one embodiment, the feed templates include material that may change based, in part, on a subscriber's behavior.

Abstract: A system, apparatus, and method are directed to managing an alert to a subscriber based on a change of content at an RSS content source (RCS). A content collector identifies changes in content from various RCSs. In one embodiment, the RCS may notify the content collector of a change in content. In another embodiment, a crawler is used to identify an RCS with changed content based, in part, on a subscriber's request. Information about the RCS with changed content is provided to at least one of a plurality of matching engines using a load-balancing mechanism. Each of the matching engines manages a store that identifies subscribers that have requested an alert from a particular RCS. The matching engines further determine when the subscriber was last notified of a change in content from that RCS so that the subscriber is not notified multiple times of the same change.

Abstract: An architecture for providing an alert message based on content that may be received as an event based feed or a time based feed in one or more formats. The architecture includes a data collection processing module for normalizing the content into a predefined data structure, and indexing the content for processing large amounts of content according to selected characteristics. A matching engine employs user queries to associate the event based content with one or more users who have indicated an interest in receiving alert messages associated with selected content. The matching engine also generates the corresponding alert messages. A poller fetches content on behalf or users at a predefined period and generates a corresponding alert message. A delivery interface determines which alert messages are to be sent immediately and which alert messages are to be scheduled for later delivery. The architecture is mirrored for scalability and backup.

Abstract: A method, apparatus, and article of manufacture for alleviating problems of long latency or delay periods on the Internet through the presentation of filler content that keeps the user occupied. The cause and extent of the latency or delay may be identified either at a client or server computer and then communicated to the client computer to trigger the presentation of the filler content on the client computer. The filler content may comprise text data, graphics data, audio data, audiovisual data, or other data as desired, and provides just enough distraction to keep the user occupied, while retaining him/her for the completion of the session, transaction, or activity. The filler content may be provided by either a server computer or a client computer, and may be selected automatically by the server computer or the client computer or may be selected manually by the user so that it can be customized based on his/her taste for filler contents.

Abstract: An architecture for providing an alert message based on content that may be received as an event based feed or a time based feed in one or more formats. The architecture includes a data collection processing module for normalizing the content into a predefined data structure, and indexing the content for processing large amounts of content according to selected characteristics. A matching engine employs user queries to associate the event based content with one or more users who have indicated an interest in receiving alert messages associated with selected content. The matching engine also generates the corresponding alert messages. A poller fetches content on behalf or users at a predefined period and generates a corresponding alert message. A delivery interface determines which alert messages are to be sent immediately and which alert messages are to be scheduled for later delivery. The architecture is mirrored for scalability and backup.

Abstract: Delivering one or more alert messages via one or more delivery methods to one or more users who have indicated an interest in receiving the alert messages. A delivery service receives an alert document and a list of receiving users. This list indicates which users desire immediate delivery, which users desire delivery at a scheduled time, a service priority and/or other delivery criteria. Any black out period or other deferral is associated with the deferring users to prevent alert delivery during those times. For scheduled deliveries, the alert message is stored on one of a plurality of storages, based on alert type, user priority, storage loads, and/or other parameters. At the scheduled time, the stored alert message is accessed and marked for immediate delivery. The alert message is delivered as an email, instant message, short message service message, and/or the like. A history is maintained of all alert deliveries.

Abstract: Managing data collection for one or more scheduled alert messages. A primary or backup poller manager coordinates any number of poller services to access content and generate the alert messages. At a predefined period the poller manager is informed that an existing or new poller service is available for work. The poller manager provides a query to the poller service to access content in which one or more users have expressed an interest. Querying for a large number of users can be subdivided among the poller services. The poller service can also automatically expand the query if it yields insufficient content. The poller service generates the alert messages for the interested users and informs the poller manager when done. A change in content can be used to generate or update alert messages before their scheduled delivery. The poller manager prioritizes processing with a quality of service level.

Abstract: A pointing device for entering data into an information processing system for a 3-dimensional graphical user interface. The pointing device comprises: a switch mounted on a pointing device for producing a first signal during actuation by a vertical downward pressure on a first region of the switch; a circuit for coupling the first signal to a Z-axis on a display attached to the information processing system so as to control movement of information along the Z-axis presented on the display. In another embodiment, the switch produces a second signal by a vertical downward pressure on a second region of the switch; and a circuit for coupling the second signal to a Z-axis on the display so as to move information present on the display along the Z-axis in a direction opposite to that of the movement along the Z-axis in response to the first signal.

Abstract: Systems and methods are provided for managing a plurality of applications comprising application instances running on a plurality of computer servers. A system for managing application includes an application scheduler. The application scheduler receives at least one policy for managing the applications over the computer servers. The application scheduler also receives usage information indicating performance of the applications and the computer servers. The application scheduler then applies the at least one policy to the usage information to determine whether policy violations exist. The application scheduler then determines and executes a modification action of the applications in response to the policy violation.

Abstract: A method for automatically limiting access of a client computer to data objects accessed through a server computer dynamically prevents robots or webcrawlers from obtaining too much of the server database and from dramatically reducing server performance. The method includes the steps of receiving a request for a data object, recording a log entry for the request, calculating client request values, and refusing the request if a client request value exceeds one of a set of corresponding predefined maximum request values. Each log entry contains a client identifier, timestamp, and at least one data object identifier for the request. The client request values preferably include a request frequency, which is compared with a predefined maximum request frequency, and a cumulative data request, which is compared with a data access threshold. If the client is refused access, the client identifier is added to a deny list, and future requests from the client are automatically denied.

Abstract: A system for automatically generating user interest profiles and delivering information to users learns a user's interests by monitoring the user's outbound communication streams, i.e., the information that the user produces either by typing (e.g., while a user is composing an e-mail message or editing a word processor document) or by speaking (e.g., while a user is engaged in a phone conversation or listening to a lecture). The system uses the monitored text to build (and possibly update) a user interest profile. The profile is constructed from current text generated by the user, so that the retrieved information reflects present user interests. In addition, the profile may also retain past user interests, so that the profile reflects a combination of past and present user interests. The system then automatically queries diverse databases for information relevant to the interest profile.

Abstract: A stylus includes a wireless transceiver, a processor controlling the transceiver, and a data storage device. Data can be selected on a first computer such as a first personal digital assistant (PDA) and then transmitted via wireless link to the stylus, when the user manipulates a button on the stylus to signal to the operating system of the first PDA that it is ready to receive data. The data is transmitted to the stylus and stored therein. Then, the stylus is aimed at a second PDA and the button is manipulated to cause the stylus to transmit the data to the second PDA via wireless link. With this invention, users of the PDAs can, e.g., quickly and efficiently exchange business cards electronically, without excessive manual data entry and without resorting to connecting their PDAs to a network.

Abstract: A system and method for routing customer requests to advisors is disclosed. The system and method comprises at least one customer server process for receiving customer requests and classifying the information to produce a classified request, the classified request comprising the original request and at least one attribute. The system further comprises at least one advisor server process for receiving the classified requests, comparing the classified requests by associated profiles from the advisors to find matching attributes with classified request, and creating a connection between the requesting customer and at least one advisor, the at least one advisor having submitted a profile with matching attributes. A routing system in accordance with the present invention reduces response time to a problem and saves advisor time. The system also provides for an automatic response to frequent problems at increased efficiency.

Abstract: A pointing device for entering data into an information processing system for a 3-dimensional graphical user interface. The pointing device comprises: a switch mounted on a pointing device for producing a first signal during actuation by a vertical downward pressure on a first region of the switch; a circuit for coupling the first signal to a Z-axis on a display attached to the information processing system so as to control movement of information along the Z-axis presented on the display. In another embodiment, the switch produces a second signal by a vertical downward pressure on a second region of the switch; and a circuit for coupling the second signal to a Z-axis on the display so as to move information present on the display along the Z-axis in a direction opposite to that of the movement along the Z-axis in response to the first signal.

Abstract: A system generates user interest profiles by monitoring and analyzing a user's access to a variety of hierarchical levels within a set of structured documents, e.g., documents available at a web site. Each information document has parts associated with it and the documents are classified into categories using a known taxonomy. The user interest profiles are automatically generated based on the type of content viewed by the user. The type of content is determined by the text within the parts of the documents viewed and the classifications of the documents viewed. In addition, the profiles also are generated based on other factors including the frequency and currency of visits to documents having a given classification, and/or the hierarchical depth of the levels or parts of the documents viewed. User profiles include an interest category code and an interest score to indicate a level of interest in a particular category.

Abstract: A search engine that forms a compact representation of a plurality of user queries to efficiently find desired information in an information network. The search engine comprises a profile processor having logic to receive the queries from the users and a search module. The search module is coupled to the profile processor and has logic to receive the information content, to combine the user queries into a master query, and to match the master query with the information content to determine matching content. The search engine also includes logic to analyze the matching content to determine if any of the queries has been satisfied.