Patents by Inventor Mauro Carlos PICHILIANI

Mauro Carlos PICHILIANI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11900480
    Abstract: A computer-implemented method, a computer program product, and a computer system for misinformative content mitigation. A computer receives from a social network system a request for curated content, where the curated content is related to misinformative content that has been identified by the social network system. The computer sends to a system of a paid curated content producer a request for making the curated content public. In response to that the system of the paid curated content producer accepts the request for making the curated content public, the computer provides to the social network system a link to the curated content on the system of the paid curated content producer. On the social network system, the misinformative content is flagged and the link to the curated content is presented aside the misinformative content.
    Type: Grant
    Filed: October 14, 2020
    Date of Patent: February 13, 2024
    Assignee: International Business Machines Corporation
    Inventors: Vagner Figueredo de Santana, Marisa Affonso Vasconcelos, Mauro Carlos Pichiliani, Heloisa Caroline de Souza Pereira Candello
  • Patent number: 11379253
    Abstract: In an approach to training a chatbot for remote troubleshooting, one or more computer processors receive a request for help with an issue from a user via a chatbot. One or more computer processors extract information associated with the issue from the request. One or more computer processors determine a script is not available to resolve the issue. One or more computer processors request an agent to resolve the issue. One or more computer processors monitor one or more actions performed by the agent to resolve the issue. Based on the one or more actions, one or more computer processors generate a script, wherein the script includes a sequence of commands corresponding to the one or more actions. One or more computer processors store the script.
    Type: Grant
    Filed: November 30, 2020
    Date of Patent: July 5, 2022
    Assignee: International Business Machines Corporation
    Inventors: Mauro Carlos Pichiliani, Heloisa Caroline de Souza Pereira Candello, Marisa Affonso Vasconcelos, Vagner Figueredo de Santana
  • Publication number: 20220171641
    Abstract: In an approach to training a chatbot for remote troubleshooting, one or more computer processors receive a request for help with an issue from a user via a chatbot. One or more computer processors extract information associated with the issue from the request. One or more computer processors determine a script is not available to resolve the issue. One or more computer processors request an agent to resolve the issue. One or more computer processors monitor one or more actions performed by the agent to resolve the issue. Based on the one or more actions, one or more computer processors generate a script, wherein the script includes a sequence of commands corresponding to the one or more actions. One or more computer processors store the script.
    Type: Application
    Filed: November 30, 2020
    Publication date: June 2, 2022
    Inventors: Mauro Carlos Pichiliani, Heloisa Caroline de Souza Pereira Candello, Marisa Affonso Vasconcelos, Vagner Figueredo de Santana
  • Publication number: 20220114678
    Abstract: A computer-implemented method, a computer program product, and a computer system for misinformative content mitigation. A computer receives from a social network system a request for curated content, where the curated content is related to misinformative content that has been identified by the social network system. The computer sends to a system of a payed curated content producer a request for making the curated content public. In response to that the system of the payed curated content producer accepts the request for making the curated content public, the computer provides to the social network system a link to the curated content on the system of the payed curated content producer. On the social network system, the misinformative content is flagged and the link to the curated content is presented aside the misinformative content.
    Type: Application
    Filed: October 14, 2020
    Publication date: April 14, 2022
    Inventors: Vagner Figueredo de Santana, Marisa Affonso Vasconcelos, Mauro Carlos Pichiliani, Heloisa Caroline de Souza Pereira Candello
  • Publication number: 20190388732
    Abstract: Method, system, and computer program product for a virtualized physical therapy system. The method may include initializing a virtualized physical therapy system for a patient and selecting actions to be performed by the patient during a physical therapy session. The method may also include detecting that the patient is performing the selected actions and displaying, a virtual representation of the selected actions. The method may additionally include monitoring the patient, using the virtualized physical therapy system, during the performance of the selected actions, updating one or more patient models with monitoring data, and generating a session evaluation report for the physical therapy session based on the patient models and the monitoring data.
    Type: Application
    Filed: June 21, 2018
    Publication date: December 26, 2019
    Inventors: Mauro Carlos PICHILIANI, Marcia ITO