Abstract: A method, apparatus, and computer program product are described herein for providing a clinically dynamic call center management tool. As such, representatives of various clinics may provide and/or modify practice information, physician information and call scripts specific to their respective clinics. Users with publishing permissions, who may be affiliated with the call center, may publish the clinical content. Call center agents may therefore access clinically dynamic content that may be referenced during a call with a patient regarding a specific clinic.

Abstract: A method for providing in-band client telemetry data may include receiving a message, from a first application, intended to be communicated to a second application via a network, the message being otherwise unrelated to client telemetry data. The method may further include inserting client telemetry data collected at a client device executing the first application into a portion of the message and providing for communication of the message to a server device executing the second application. A corresponding computer program product and apparatus are also provided.