Abstract: Outbound calls are processed in a telecommunications network. Schedule service data associated with network terminating addresses is stored in a memory of a content platform. During a connectivity session between the content platform and a first media platform configured for interactive voice response for outbound calling, available outbound port capacity of the first media platform is determined at the content platform. If the outbound port capacity of the first media platform is not available, a request for redirecting outbound calling capacity from a first outbound call production platform to a second outbound call production platform is transmitted to an outbound calling scheduler.