Patents by Inventor Meghan Herbert

Meghan Herbert has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for forecasting and managing multimedia contacts
    Patent number: 8050955
    Abstract: Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, a total contacts to handle is determined for each period, and the staffing requirements are calculated therefrom.
    Type: Grant
    Filed: June 2, 2008
    Date of Patent: November 1, 2011
    Assignee: IEX Corporation
    Inventors: John David Sarlay, Paul Harold Leamon, Meghan Herbert
  • Method and system for providing performance statistics to agents
    Patent number: 7720706
    Abstract: A method and a system for providing and presenting performance statistics to an agent. A further embodiment of the present invention provides performance comparison reporting between an agent and an agent data group and/or a management unit. This is achieved by collecting and calculating statistical parameters that characterize the performance of agents, providing periodic updates to the performance data, and providing access to the performance data to the agent.
    Type: Grant
    Filed: April 9, 2007
    Date of Patent: May 18, 2010
    Assignee: IEX Corporation
    Inventors: Meghan Herbert, Paul Harold Leamon
  • Method for Forecasting and Managing Multimedia Contacts
    Publication number: 20080235074
    Abstract: Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, a total contacts to handle is determined for each period, and the staffing requirements are calculated therefrom.
    Type: Application
    Filed: June 2, 2008
    Publication date: September 25, 2008
    Applicant: IEX CORPORATION
    Inventors: John David Sarlay, Paul Harold Leamon, Meghan Herbert
  • Method for forecasting and managing multimedia contacts
    Patent number: 7383199
    Abstract: Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, a total contacts to handle is determined for each period, and the staffing requirements are calculated therefrom.
    Type: Grant
    Filed: July 31, 2006
    Date of Patent: June 3, 2008
    Assignee: IEX Corporation
    Inventors: John David Sarlay, Paul Harold Leamon, Meghan Herbert
  • Method and system for providing performance statistics to agents
    Patent number: 7203655
    Abstract: A method and a system for providing and presenting performance statistics to an agent. A further embodiment of the present invention provides performance comparison reporting between an agent and an agent data group and/or a management unit. This is achieved by collecting and calculating statistical parameters that characterize the performance of agents, providing periodic updates to the performance data, and providing access to the performance data to the agent.
    Type: Grant
    Filed: February 15, 2001
    Date of Patent: April 10, 2007
    Assignee: IEX Corporation
    Inventors: Meghan Herbert, Paul Harold Leamon
  • Method for forecasting and managing multimedia contacts
    Publication number: 20060265271
    Abstract: Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, a total contacts to handle is determined for each period, and the staffing requirements are calculated therefrom.
    Type: Application
    Filed: July 31, 2006
    Publication date: November 23, 2006
    Inventors: John Sarlay, Paul Leamon, Meghan Herbert
  • Method for forecasting and managing multimedia contracts
    Patent number: 7085728
    Abstract: Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period are forecasted using historical methods and are propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, the total contacts to handle is determined for each period and the staffing requirements are calculated therefrom.
    Type: Grant
    Filed: July 31, 2001
    Date of Patent: August 1, 2006
    Assignee: IEX Corporation
    Inventors: John David Sarlay, Paul Harold Leamon, Meghan Herbert
  • Method for forecasting and managing multimedia contacts
    Publication number: 20030061088
    Abstract: Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period are forecasted using historical methods and are propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, the total contacts to handle is determined for each period and the staffing requirements are calculated therefrom.
    Type: Application
    Filed: July 31, 2001
    Publication date: March 27, 2003
    Inventors: John David Sarlay, Paul Harold Leamon, Meghan Herbert
  • Method and system for providing performance statistics to agents
    Publication number: 20010056367
    Abstract: A method and a system for providing and presenting performance statistics to an agent. A further embodiment of the present invention provides performance comparison reporting between an agent and an agent data group and/or a management unit. This is achieved by collecting and calculating statistical parameters that characterize the performance of agents, providing periodic updates to the performance data, and providing access to the performance data to the agent.
    Type: Application
    Filed: February 15, 2001
    Publication date: December 27, 2001
    Inventors: Meghan Herbert, Paul Harold Leamon