Patents by Inventor Mehtab Chithiwala

Mehtab Chithiwala has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230216813
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter.
    Type: Application
    Filed: March 15, 2023
    Publication date: July 6, 2023
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Patent number: 11671384
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Grant
    Filed: September 8, 2021
    Date of Patent: June 6, 2023
    Assignee: NCR Corporation
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Publication number: 20210409353
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Application
    Filed: September 8, 2021
    Publication date: December 30, 2021
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Patent number: 11196688
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Grant
    Filed: December 19, 2019
    Date of Patent: December 7, 2021
    Assignee: NCR Corporation
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Publication number: 20200127949
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Application
    Filed: December 19, 2019
    Publication date: April 23, 2020
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Patent number: 10594633
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Grant
    Filed: February 28, 2017
    Date of Patent: March 17, 2020
    Assignee: NCR Corporation
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Publication number: 20190130502
    Abstract: Various embodiments herein each include at least one of systems, devices, methods, and software that provides on-demand, in process custom visualization. For example, some such embodiments provide such solutions that enable customers to view an augmented reality presentation, which may be a three-dimensional or holographic view, of a product with any selected options at the discretion of the customer. One such embodiment in the form of a method includes presenting, via a visual output of an augmented reality device, a selectable menu of customizable items and customizable features thereof and receiving a selection of a customizable item and at least one customizable feature. This method further includes presenting, via the visual output of the augmented reality device, a view of the selected customizable item and each selected at least one customizable feature as the input is received.
    Type: Application
    Filed: October 30, 2017
    Publication date: May 2, 2019
    Inventors: Alexander Michael Heavner, Mehtab Chithiwala, Michael Robert Dunn, Travis Andrew Massey, Brandon Michael Wright, Laura Crosby
  • Publication number: 20180248818
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Application
    Filed: February 28, 2017
    Publication date: August 30, 2018
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Matharu, Yongching Tee