Patents by Inventor Mehtab Chithiwala
Mehtab Chithiwala has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12177171Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter.Type: GrantFiled: March 15, 2023Date of Patent: December 24, 2024Assignee: NCR Voyix CorporationInventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
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Publication number: 20230216813Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter.Type: ApplicationFiled: March 15, 2023Publication date: July 6, 2023Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
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Patent number: 11671384Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.Type: GrantFiled: September 8, 2021Date of Patent: June 6, 2023Assignee: NCR CorporationInventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
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Publication number: 20210409353Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.Type: ApplicationFiled: September 8, 2021Publication date: December 30, 2021Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
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Patent number: 11196688Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.Type: GrantFiled: December 19, 2019Date of Patent: December 7, 2021Assignee: NCR CorporationInventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
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Publication number: 20200127949Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.Type: ApplicationFiled: December 19, 2019Publication date: April 23, 2020Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
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Patent number: 10594633Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.Type: GrantFiled: February 28, 2017Date of Patent: March 17, 2020Assignee: NCR CorporationInventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
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Publication number: 20190130502Abstract: Various embodiments herein each include at least one of systems, devices, methods, and software that provides on-demand, in process custom visualization. For example, some such embodiments provide such solutions that enable customers to view an augmented reality presentation, which may be a three-dimensional or holographic view, of a product with any selected options at the discretion of the customer. One such embodiment in the form of a method includes presenting, via a visual output of an augmented reality device, a selectable menu of customizable items and customizable features thereof and receiving a selection of a customizable item and at least one customizable feature. This method further includes presenting, via the visual output of the augmented reality device, a view of the selected customizable item and each selected at least one customizable feature as the input is received.Type: ApplicationFiled: October 30, 2017Publication date: May 2, 2019Inventors: Alexander Michael Heavner, Mehtab Chithiwala, Michael Robert Dunn, Travis Andrew Massey, Brandon Michael Wright, Laura Crosby
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Publication number: 20180248818Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.Type: ApplicationFiled: February 28, 2017Publication date: August 30, 2018Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Matharu, Yongching Tee