Abstract: Technologies are provided for generation of recommendation results using a verbal query. In one embodiment, query data can be generated using a searchable query corresponding to the verbal query. The query data can define a query browse node and a product brand, for example. First product identifiers that match the searchable query can be determined using multiple data repositories. Duplicates from the first product identifiers can be removed, resulting in second product identifiers. Attribute data also can be generated using the second product identifiers. The attribute data can define features for a product identifier. Further, third product identifiers can be determined by applying a filtering model to the second product identifiers. A ranking of the third product identifiers can be generated using an optimization function based on the query data and the product attribute data. A product corresponding to one of the ranked product identifiers represents a recommendation result.

Abstract: Managing the capacity of delivery lockers are disclosed herein. For example, by utilizing machine learning techniques, the capacity management system described herein may determine portions of a delivery locker to reserve for packages delivered at one or more delivery speeds. For example, the system may train one or more machine learning models to determine factors associated with a delivery demand, dwell time probability, and optimized capacity reservation of the delivery locker. Utilizing these factors, the system may determine a portion of the delivery locker to reserve for packages delivered at each available delivery speed.

Abstract: Channel identifiers in electronic program guide (EPG) data are consolidated for one or more EPG providers, and the consolidated channel identifiers are used to automatically process audience measurement data.

Abstract: Systems and methods for qualifying a sales lead may include one or more of the following. Information, received via a network, about an identified end-user computing device and/or an end-user of the identified end-user computing device may be processed. Lead qualification rules that include criteria for qualifying a lead may be accessed. A characteristic of the end-user of the identified end-user computing device may be derived based at least in part on the information about the identified end-user computing device and/or the end-user. A lead characterization of the end-user of the identified end-user computing device may be generated based at least in part on the characteristic of the end-user of the identified end-user computing device and the lead qualification rules. The lead characterization may indicate a lead assessment of the end-user. The lead characterization of the end-user of the identified end-user computing device may be stored.

Abstract: A management system can recommend and manage publishing content with publishers of business information. A representative can provide unique identifying information for a business that can be used to determine a category of similar businesses. Based on the identified category, a list of publishers can be identified to the representative as related to the business category. The representative can select one or more of the publishers to publish content about the business. Based on the representative selection, the system can request a set of content from the representative. After receiving the content from the representative, the system can translate the content to formats acceptable to each of the publishers. The content can then be provided to the publishers to publish. The published content can then be monitored for problems, and corrected if problems are discovered.

Abstract: Systems and methods for an accredited advisor management are provided. First information enabling unique identification of a first advisor may be processed. The first advisor may be matched to a first category of advising services. Input from the first advisor may be processed based at least in part on the first category. Data sources corresponding to accrediting authorities may be selected. Credential information that came electronically from the data sources may be processed. A first set of advisor information may be consolidated at least partially based on the input and on the credential information. A second set of advisor information may be prepared for exposure to advisees. At least part of the second set of advisor information may be transmitted to an end-user communication device.

Abstract: Methods and apparatuses to selectively present and customize user prompts in establishing anonymized communication connections, based on available information about the parties to be connected and/or user preferences. For example, the information can be transmitted from a mobile device to a connection server for association with the communication reference of the mobile device in response to an input from the user of the mobile device. The association is configured to expire after a predetermined period of time. During the predetermined period of time, if a connection server receives a call from the mobile device, the information associated with the communication reference of the mobile device is used to customize the interactive voice response prompts for further connecting the call to a service provider.

Abstract: Systems and methods to facilitate advising management are provided. A communication connection between an advisor and an advisee may be facilitated. First data captured via an end-user communication device may correspond to one or more sensor inputs. A set of qualification rules that includes a set of criteria for qualifying advisees based at least in part on captured data relating to advisees may be accessed. A first set of information for the first advisee may be derived based at least in part on the first data and the set of qualification rules. The first set of information may include a first characterization of the first advisee. Indication, to a computing device of the advisor, of the first characterization of the first advisee may be caused at a time corresponding to the communication connection between the advisor and the first advisee.

Abstract: Systems and methods to provide anonymous connections for a remote interaction system, such as a virtual classroom, which may allow a remote teacher and a group of remote students to have a sidebar discussion/presentation, for instance, to individually tutor the student as needed. In addition to telephonic connection, optional video/chat connections can be provided on-demand with same/different prices and time tracking indicators. Different media connections can be dynamically offered based on available bandwidth, and device capabilities of both the teacher and the student, upsell/transition from chat to voice to video, with price/charge confirmation (e.g., based on device capability, bandwidth). Connection quality can be monitored for improved billing. Pricing for individuals in a group learning setting can be dynamically determined (e.g., based on the size of the group, privacy request).

Abstract: Dialog management may be performed by a voice assistant system where the dialog pertains to a shopping experience that enables a user to order one or more items using voice-activated commands provided during a dialog exchange with the voice assistant device. In some embodiments, the personal assistant system may enable a user to order items, select fulfillment details for the items, pay for the items, and/or perform other related tasks to enable the user to obtain the items using voice activated commands and without reliance on a graphical user interface. In various embodiments, the personal assistant system may select fulfillment options for a user, or may assign fulfillment to a particular service based on audio responses received from a user. The personal assistant system may leverage prior user interaction data, user profile information, and/or other user information during interaction with a user to supplement voice inputs received from a user.

Abstract: Methods and apparatuses to selectively present and customize user prompts in establishing anonymized communication connections, based on available information about the parties to be connected and/or user preferences. For example, the information can be transmitted from a mobile device to a connection server for association with the communication reference of the mobile device in response to an input from the user of the mobile device. The association is configured to expire after a predetermined period of time. During the predetermined period of time, if a connection server receives a call from the mobile device, the information associated with the communication reference of the mobile device is used to customize the interactive voice response prompts for further connecting the call to a service provider.

Abstract: Methods and apparatuses to selectively present and customize user prompts in establishing anonymized communication connections, based on available information about the parties to be connected and/or user preferences. For example, the information can be transmitted from a mobile device to a connection server for association with the communication reference of the mobile device in response to an input from the user of the mobile device. The association is configured to expire after a predetermined period of time. During the predetermined period of time, if a connection server receives a call from the mobile device, the information associated with the communication reference of the mobile device is used to customize the interactive voice response prompts for further connecting the call to a service provider.

Abstract: Systems and methods to facilitate advising management are provided. A communication connection between an advisor and an advisee may be facilitated. First data captured via an end-user communication device may correspond to one or more sensor inputs. A set of qualification rules that includes a set of criteria for qualifying advisees based at least in part on captured data relating to advisees may be accessed. A first set of information for the first advisee may be derived based at least in part on the first data and the set of qualification rules. The first set of information may include a first characterization of the first advisee. Indication, to a computing device of the advisor, of the first characterization of the first advisee may be caused at a time corresponding to the communication connection between the advisor and the first advisee.

Abstract: Systems, methods, apparatuses, and computer-readable media for managing and evaluating leads from incoming calls are provided. A first inbound call from a first caller may be received. A first set of information identifying characteristics of the first inbound call may be processed. A second set of information identifying characteristics of the first inbound call may be determined based on the first set of information. A first category may be matched to the first inbound call. A first receiver may be determined. A second inbound call from a second caller may be received. A third set of information identifying characteristics of the second inbound call may be processed. A fourth set of information identifying characteristics of the second inbound call may be determined based on the third set of information. A second category may be matched to the second inbound call. A second receiver may be determined.

Abstract: Systems and methods for an accredited advisor management are provided. First information enabling unique identification of a first advisor may be processed. The first advisor may be matched to a first category of advising services. Input from the first advisor may be processed based at least in part on the first category. Data sources corresponding to accrediting authorities may be selected. Credential information that came electronically from the data sources may be processed. A first set of advisor information may be consolidated at least partially based on the input and on the credential information. A second set of advisor information may be prepared for exposure to advisees. At least part of the second set of advisor information may be transmitted to an end-user communication device.

Abstract: Systems and methods to facilitate advising management are provided. A communication connection between an advisor and an advisee may be facilitated. First data captured via an end-user communication device may correspond to one or more sensor inputs. A set of qualification rules that includes a set of criteria for qualifying advisees based at least in part on captured data relating to advisees may be accessed. A first set of information for the first advisee may be derived based at least in part on the first data and the set of qualification rules. The first set of information may include a first characterization of the first advisee. Indication, to a computing device of the advisor, of the first characterization of the first advisee may be caused at a time corresponding to the communication connection between the advisor and the first advisee.

Abstract: Systems, methods, apparatuses, and computer-readable media for managing and evaluating leads from incoming calls are provided. A first inbound call from a first caller may be received. A first set of information identifying characteristics of the first inbound call may be processed. A second set of information identifying characteristics of the first inbound call may be determined based on the first set of information. A first category may be matched to the first inbound call. A first receiver may be determined. A second inbound call from a second caller may be received. A third set of information identifying characteristics of the second inbound call may be processed. A fourth set of information identifying characteristics of the second inbound call may be determined based on the third set of information. A second category may be matched to the second inbound call. A second receiver may be determined.

Abstract: Systems and methods for an accredited advisor management are provided. First information enabling unique identification of a first advisor may be processed. The first advisor may be matched to a first category of advising services. Input from the first advisor may be processed based at least in part on the first category. Data sources corresponding to accrediting authorities may be selected. Credential information that came electronically from the data sources may be processed. A first set of advisor information may be consolidated at least partially based on the input and on the credential information. A second set of advisor information may be prepared for exposure to advisees. At least part of the second set of advisor information may be transmitted to an end-user communication device.

Abstract: Systems, methods, apparatuses, and computer-readable media for managing and evaluating leads from incoming calls are provided. A first inbound call from a first caller may be received. A first set of information identifying characteristics of the first inbound call may be processed. A second set of information identifying characteristics of the first inbound call may be determined based on the first set of information. A first category may be matched to the first inbound call. A first receiver may be determined. A second inbound call from a second caller may be received. A third set of information identifying characteristics of the second inbound call may be processed. A fourth set of information identifying characteristics of the second inbound call may be determined based on the third set of information. A second category may be matched to the second inbound call. A second receiver may be determined.

Abstract: A management system can recommend and manage publishing content with publishers of business information. A representative can provide unique identifying information for a business that can be used to determine a category of similar businesses. Based on the identified category, a list of publishers can be identified to the representative as related to the business category. The representative can select one or more of the publishers to publish content about the business. Based on the representative selection, the system can request a set of content from the representative. After receiving the content from the representative, the system can translate the content to formats acceptable to each of the publishers. The content can then be provided to the publishers to publish. The published content can then be monitored for problems, and corrected if problems are discovered.